Microsoft Office
Ronald Finch
Administrative Assistant
Buckeye,AZ
Change is the law of life. And to those who look only to the past or present are certain to miss the future.
John F. Kennedy
Summary
Systematic Administrative Assistant with over two years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support across all departments. Responsible, punctual, efficient, and productive professional when working with little to no supervision.
Overview
10
10
years of post-secondary education
7
7
years of professional experience
Work History
Neighbor Solutions Associate
Ring
Glendale, AZ
08.2020 - 11.2020
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Scored in top 5% of employees for successfully following customer service rubric/protocol.
- Promoted available products and services to customers during service, account management and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Consultation Agent
Best Buy, Geek Squad
Glendale, AZ
12.2017 - 08.2020
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Finalized sales and collected necessary deposits.
- Remained impartial in order to advise clients based on circumstances.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Built relationships with clients through active listening and effective troubleshooting to provide excellent service.
Administrative Assistant
XPO Logistics
Goodyear, AZ
12.2018 - 05.2020
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
- Scheduled office meetings and client appointments for operations management, including senior leadership.
- Processed invoices and expenses using Oracle-based iProc service to facilitate on-time payment.
- Performed research to collect and record KPI data using custom-built Excel and Access databases.
- Maintained staff directory and company policy handbook for front desk associates.
- Created detailed expense reports and requests for capital expenditures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports in Excel and prepared presentations in PowerPoint, at the behest of senior leadership, for maximum impact and results.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and supplies consumption data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Front Desk Associate
Musical Surprise
Surprise, AZ
09.2015 - 04.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and take messages for appropriate personnel.
- Prepared daily employee work schedules for 15 teachers, ensuring all lessons were scheduled accordingly.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in billing or scheduling.
- Completed physical inventory counts each month.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Worked with company owners to update and modify existing procedure documentation, student sign-up forms, and information packets.
- Audited billing and retention paperwork to determine teacher and studio performance month-over-month.
- Created cloud drive repository to assist with assigned tasks for front desk staff.
Summer Hire
W.L. Gore And Associates
Phoenix, AZ
05.2015 - 08.2015
- Generated reports of findings to help management with making key decisions.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged and input information into database system.
- Developed and updated tracking spreadsheets using Excel.
- Worked with a specially-designed team to retrieve, verify, and transfer digital copies of audit documents into Blue Mountain RAM for records retention.
Education
Master of Science - Information Technology - Project Management
10.2020 - 12.2023
Bachelor of Science - Psychology
10.2017 - 12.2019
- Graduated magna cum laude
- Graduated with 3.65 GPA
- Received New American Scholar Grant
- Dean's List: Spring 2018, Fall 2018, Fall 2019
Associate of Arts - Music Education
08.2013 - 12.2016
- Graduated with 3.91 GPA
- Member of Phi Theta Kappa
- Graduated in Top 5% of Class
- Dean's List: 2013-2016 (All Semesters)
High School Diploma -
08.2010 - 05.2012
Skills
Spreadsheet management
Accomplishments
- Supervised team of three staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with Musical Surprise ownership in the development of the "Steps to Success" progress award program.
- Collaborated with XPO Logistics inventory and operations management teams to develop several key KPI-influencing tracking and metrics databases.
Software
Visual Basic
Logic Pro X
Microsoft Windows
MacOS
Apple iOS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music Composition
Game Design
Creative Writing
Graphic Design
Timeline
American Public University System - Master of Science, Information Technology - Project Management
10.2020 - 12.2023
Neighbor Solutions Associate - Ring
08.2020 - 11.2020
Administrative Assistant - XPO Logistics
12.2018 - 05.2020
Consultation Agent - Best Buy, Geek Squad
12.2017 - 08.2020
Arizona State University - Bachelor of Science, Psychology
10.2017 - 12.2019
Front Desk Associate - Musical Surprise
09.2015 - 04.2018
Summer Hire - W.L. Gore And Associates
05.2015 - 08.2015
Glendale Community College - Associate of Arts, Music Education
08.2013 - 12.2016
South Ridge High School - High School Diploma,
08.2010 - 05.2012
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