Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Flynn

Summary

Dynamic Operations Technology Pro with a proven track record at McDonald's Restaurant, excelling in effective communication and technical troubleshooting. Successfully cross-trained teams, enhanced safety procedures, and fostered positive customer relations. Committed to continuous improvement and adept at adapting to new technologies in fast-paced environments.

Overview

44
44
years of professional experience

Work History

Operations Technology Pro

McDonald's Restaurant
01.2018 - Current
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Operations Technology Pro (OTP Pro)/Manager

McDonald's Restaurant
03.1981 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Education

2 Year Certificate - Business Administration And Data Processing

Kentucky College of Business
Florence, KY

No Degree - Computer Programming

Northern Kentucky University
Newport, KY

High School Diploma -

Lloyd Memorial High School
Erlanger, KY
05-1981

Skills

  • Effective communication
  • Effective interpersonal communication
  • Availability for remote collaboration
  • Personal protective equipment usage
  • Technical troubleshooting
  • System troubleshooting
  • Experienced with Microsoft Office applications

Timeline

Operations Technology Pro

McDonald's Restaurant
01.2018 - Current

Operations Technology Pro (OTP Pro)/Manager

McDonald's Restaurant
03.1981 - Current

2 Year Certificate - Business Administration And Data Processing

Kentucky College of Business

No Degree - Computer Programming

Northern Kentucky University

High School Diploma -

Lloyd Memorial High School

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