Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Franklin

Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

12
12
years of professional experience

Work History

Department Manager

McDonald's Restaurant
02.2020 - 11.2023
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Department Manager

McDonald's Restaurant
07.2011 - 02.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Owner

All American Building Services
05.2014 - 01.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Completion - Business Management

McDonald's E-Learning
On-line
11.2020

High School Diploma -

Oliver High School
Pittsburgh, PA
06.1987

Skills

  • Policy Development
  • Employee Scheduling
  • Performance Management
  • Workflow Coordination
  • Customer Service
  • Employee Management
  • Coaching and Mentoring
  • Loss Prevention
  • Training and Development
  • Cost Control
  • Schedule Management
  • Inventory Control

Timeline

Department Manager

McDonald's Restaurant
02.2020 - 11.2023

Owner

All American Building Services
05.2014 - 01.2020

Department Manager

McDonald's Restaurant
07.2011 - 02.2020

Completion - Business Management

McDonald's E-Learning

High School Diploma -

Oliver High School

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Ronald Franklin