Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronald F. Williams Jr.

Englewood

Summary

In addition

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Armed Security Officer

American Guard Services
10.2024 - Current
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.

Armed Guard

Sparky's Tactical and Consulting
11.2022 - 11.2024
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Monitored all doors and windows of [Number]-foot [Type] facility to prevent entry of unauthorized individuals.
  • Circulated among visitors, patrons, and employees to preserve order and protect property.

Customer Service Executive 4

Comcast NBC
08.2017 - 10.2022
  • Troubleshoot issues with equipment over the phone with customers.
  • Sales
  • Billing
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Driver/Delivery

Uber
06.2015 - 08.2017
  • Picking up and dropping off clients
  • Delivered food throughout the metro area of Colorado.

Associate Manager

King Sooper
08.2010 - 07.2015
  • Checked food quality, general cooking, and food preparation.
  • In charged of scheduling all shifts
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Mentored and supported 6 deli department employees to create strong workplace culture.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Hammonasset High School
Madison, CT
05.1994

Skills

  • Listen Actively/Respond Appropriately
  • Detail Oriented
  • Solution Oriented
  • Problem Solving
  • Leadership Skills
  • Team player
  • Vehicle patrol
  • Defensive tactics
  • Crime prevention
  • Staff monitoring
  • Injury prevention
  • Guest relations
  • Facility protection
  • Equipment inspection
  • Computer skills
  • Personal restraint
  • Tactical training
  • Incident documentation
  • Radio communication
  • First responder experience
  • Security planning
  • Perimeter security
  • Alarm response
  • CCTV monitoring
  • Self-defense training
  • De-escalation techniques
  • Firearms proficiency
  • Public safety
  • Access control
  • Conflict de-escalation

Certification

I carry a CDL B License with air break and passenger endorsments.

Timeline

Armed Security Officer

American Guard Services
10.2024 - Current

Armed Guard

Sparky's Tactical and Consulting
11.2022 - 11.2024

Customer Service Executive 4

Comcast NBC
08.2017 - 10.2022

Driver/Delivery

Uber
06.2015 - 08.2017

Associate Manager

King Sooper
08.2010 - 07.2015

High School Diploma -

Hammonasset High School

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