Ronald Gagliardi
Pawleys Island,SC
Summary
Dynamic security professional with extensive experience at the NH Department of Corrections, specializing in incident response management and staff training. Proven track record in enhancing workplace safety through effective protocol development and risk assessments. Strong communicator, fostering collaboration across departments to ensure a secure environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Captain, Chief of Security
NH Department of Corrections
09.1996 - 10.2016
- Developed and implemented security protocols to enhance safety measures across facilities.
- Conducted regular risk assessments to identify vulnerabilities and recommend improvements.
- Trained staff on emergency procedures and incident reporting, fostering a culture of safety awareness.
- Led investigations into incidents, documenting findings and recommending corrective actions for future prevention.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Led investigations into reported incidents or suspicious activities promptly, taking corrective action when necessary.
- Directed incident response efforts, coordinating resources efficiently during emergencies or crises situations.
- Conducted regular drills to ensure staff preparedness in case of emergencies, significantly improving response capabilities.
- Fostered positive relationships within the organization, promoting open lines of communication between departments regarding security concerns.
- Responded swiftly to security incidents and effectively resolved security issues.
Ramp Agent
USAir
05.1994 - 09.1996
- Operated ground support equipment for efficient aircraft loading and unloading.
- Coordinated baggage handling processes to ensure timely departures.
- Monitored and maintained safety protocols in high-traffic environments.
- Assisted in training new ramp agents on operational procedures and safety measures.
Sales Associate
Frito-Lay
04.1993 - 05.1994
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Executed promotional displays to maximize product visibility and drive sales.
- Collaborated with team members to improve store layout for enhanced customer flow.
Customer Service Representative
Costco
03.1991 - 04.1993
- Assisted customers with inquiries, providing accurate information on products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty.
- Managed cash register operations, ensuring accurate transactions and balancing drawers daily.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Maintained product displays and stock levels, contributing to an organized shopping environment.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
British Airways Coordinator
Hudson General Aviation
05.1989 - 03.1991
- Coordinated daily operations and scheduling for flight services, ensuring timely departures and arrivals.
- Assisted in managing customer inquiries, providing accurate information about aviation services available.
- Implemented inventory tracking systems to streamline supply management and reduce operational delays.
- Developed training materials for new staff to enhance understanding of safety protocols and service standards.
Ramp Supervisor
Continental Airlines
05.1987 - 05.1989
- Assisting with ramp operations to ensure smooth aircraft movement and safety protocols.
- Learning baggage handling procedures to support timely loading and unloading of cargo.
- Observing team members to understand equipment usage and safety regulations in ramp activities.
- Supporting the coordination of ground crew efforts for efficient flight turnarounds.
- Collaborating with team members to streamline processes and enhance overall productivity on the ramp.
- Maintained high safety standards in all aspects of ramp operations, conducting regular inspections and addressing potential hazards.
- Established a positive work environment that promoted teamwork, accountability, and continuous improvement among employees in the ramp area.
Education
Travel, Business - Hospitality And Tourism Management
Southeastern Academy
Kissimmee,FL05.1987
Diploma - Business
Pinkerton Academy
Derry NH06.1986
Skills
- Physical security expertise
- Access control systems
- Workplace safety
- Patrol operations
- Staff training and development
- Incident response management
Accomplishments
Life Saving
Life Saving
Team Accommodation's
Line of Duty
Leadership award
Officer of the year
Certification
Leadership
Forklift
Timeline
Captain, Chief of Security
NH Department of Corrections
09.1996 - 10.2016
Ramp Agent
USAir
05.1994 - 09.1996
Sales Associate
Frito-Lay
04.1993 - 05.1994
Customer Service Representative
Costco
03.1991 - 04.1993
British Airways Coordinator
Hudson General Aviation
05.1989 - 03.1991
Ramp Supervisor
Continental Airlines
05.1987 - 05.1989
Travel, Business - Hospitality And Tourism Management
Southeastern Academy
Diploma - Business
Pinkerton Academy
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