Ronald Galvez
Commerce City,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
PASA
Home Depot
Thornton, CO
02.2004 - Current
- Administered feedback to new hires using positive reinforcement techniques to encourage and build confidence.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Implemented listening and questioning strategies to diagnose customers needs and monitor progress.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Kenedy High
Denver, CO06.1987
Skills
- Flexible and Adaptable
- Excellent Communication
- Analytical and Critical Thinking
- Needs Assessment
- Efficient and Detail-Oriented
- Order and Refund Processing
- Financial Transactions
- Mobility Devices
- Punch Lists
- Performance Improvement
- Workflow Planning
- Materials Take-Offs
- Subcontractor Relations
Timeline
PASA
Home Depot
02.2004 - Current
High School Diploma -
Kenedy High
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