Ronald Gibson
Detroit,United States
Overview
37
37
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
Ann Arbor, MI
01.2023 - Current
- Responsible for scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Facilitated communication between the mental health interdisciplinary team relates to scheduling matters.
- Prepared and maintained patient charts and records in accordance with HIPAA regulations.
- Able to identify the needs of veterans promptly and efficiently. Effectively support veterans needs with empathy, compassion and care.
- Demonstrate the ability to perform Advanced Medical Administrative duties in a timely and appropriate manner while managed multi-functioning clerical tasks including filing documents, and faxing correspondence.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics as it relates to veteran supportive services.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
Advanced MSA
Department of Veteran Affairs
Las Vegas, NV
08.2022 - Current
- Responsible for scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Facilitated communication between the mental health interdisciplinary team relates to scheduling matters.
- Prepared and maintained patient charts and records in accordance with HIPAA regulations.
- Able to identify the needs of veterans promptly and efficiently. Effectively support veterans needs with empathy, compassion and care.
- Demonstrate the ability to perform Advanced Medical Administrative duties in a timely and appropriate manner while managed multi-functioning clerical tasks including filing documents, and faxing correspondence.
- Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
Advanced MSA
Department of Veteran Affairs
Ann Arbor, MI
02.2020 - 07.2022
- Responsible for scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Facilitated communication between the mental health interdisciplinary team relates to scheduling matters.
- Prepared and maintained patient charts and records in accordance with HIPAA regulations.
- Able to identify the needs of veterans promptly and efficiently. Effectively support veterans needs with empathy, compassion and care.
- Demonstrate the ability to perform Advanced Medical Administrative duties in a timely and appropriate manner while managed multi-functioning clerical tasks including filing documents, and faxing correspondence.
- Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
Case Manager
Team Wellness
Southgate, MI
06.2016 - 10.2017
- Implemented evidence-based practices such as Cognitive Behavioral Therapy or Dialectical Behavior Therapy.
- Participated in professional development activities related to case management best practices.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Adhered to ethical standards outlined by relevant professional organizations when providing services to clients.
- Engaged clients in individual counseling sessions focusing on topics such as coping strategies for managing stressors or improving interpersonal relationships.
Human Resource Specialist (Temp)
Personnel Unlimited
Warren, MI
10.2012 - 05.2016
- Performed work in a variety of occupational settings and managed different capabilities which included: clerical, light industrial, or administrative duties
- Analyzed changes to regulations and policies to determine the impact on the labor relations program
- Provided management with interpretation of policies, procedures, and collective bargaining agreements
- Prepared correspondence on behalf of the agency to address complex employee relations concerns.
- Provide technical advice in subject matter area to employees, management, and applicants both within and outside of the organization
- Extended job while identifying recruitment sources also advised management on appropriate recruitment and staffing methods.
- Completed cost-benefit analyses to assess watershed improvement project and management strategy feasibility.
- Provided technical assistance to staff on proper use of resources.
- Developed and implemented professional development activities to increase staff knowledge of resource management.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Social Work Intern
Mariners Inn Treatment Facility
Detroit, MI
01.2015 - 09.2015
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Provided individual and group counseling sessions for clients.
Human Resource Specialist
U.S. Army
Fort Jackson, Columbia, S.C
01.1987 - 04.1992
- Developed, planned and executed organizational health assessments
- Processed and distributed Military Personnel Common Access Cards (CAC) and civilian family member identification card through the Defense Enrolment Eligibility Reporting System (DEERS)
- Provided advice and guidance to managers in the area of classification utilizing Title 5 of US Code and OPM guidance
- Researched and analyzed legal and regulatory program guidance, including case law, United States Code, Code of Federal Regulations, and VA Handbooks and Directives
- Coordinated with Corporate Union Organizations Nationally.
- Researched and analyzed all organizational ER/LR complaints in assessing organizational health review; Developed and prepared briefings to organizational directors on all health assessment findings and recommendations Delivers HR-specific communications related to employee contracts, including employment terms and conditions, workplace conduct, performances management, workforce retrenchment.
- Utilized effective, customer-focused communication to establish and maintain effective working relationships with customer organization senior leadership, supervisors/mangers, and workforce employees
- Implements company policies and procedures related to employee relations, and workplace conduct.
- Maintained automated dashboard and maintained web-based application, managed SharePoint site, and authenticated tracking mechanisms for organizational turnover reporting and used analytical ability to make recommendations while reporting trending data.
Education
Bachelor of Science in Social Work -
Eastern Michigan University
12.2015
Associates Degree in Liberal Arts, Minor in Public Relations -
Oakland Community College
05.2012
Youth Mentor, Mariners Inn, Detroit, MI (1/2015-present)
Encouraged and guided four young men who are recovering from substance abuse on how to develop positive coping skills, properly conduct themselves when faced with adversity, set achievable goals, and how to identify triggers that have a direct correlation with unacceptable behaviors.
Initiated the reentrance into school for each youth member by developing and drafting a plan of action that would restore each member’s belief in self-efficacy and optimism for the attainment of desired goals
Outreach Volunteer, Core City Neighborhood, Detroit, MI (3/2004-5/2006)
Collected and packaged donated items such as toiletries, food, and clothing for low-income families in the community as well as serving food to the homeless once a week.
Assisted community residents with the navigation of agency computers to aid in the location of educational, vocational, and other needed resources.
Collection Volunteer, Salvation Army, Dearborn, MI (2009)
Collected and maintained donated inventory while assisting with all agency activities and projects.
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
01.2023 - Current
Advanced MSA
Department of Veteran Affairs
08.2022 - Current
Advanced MSA
Department of Veteran Affairs
02.2020 - 07.2022
Case Manager
Team Wellness
06.2016 - 10.2017
Social Work Intern
Mariners Inn Treatment Facility
01.2015 - 09.2015
Human Resource Specialist (Temp)
Personnel Unlimited
10.2012 - 05.2016
Human Resource Specialist
U.S. Army
01.1987 - 04.1992
Bachelor of Science in Social Work -
Eastern Michigan University
Associates Degree in Liberal Arts, Minor in Public Relations -
Oakland Community College
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