Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Ronald Good

Santa Fe,NM

Summary

Dedicated to utilizing skills, knowledge, and education to propel proactive business growth. Committed to collaboration and alignment with company goals. Skilled at identifying and executing solutions to complex problems. Eager to contribute to a successful, dynamic work environment.

Analytical [Desired Position] with solid background in data analysis and business intelligence. Known for translating complex data sets into actionable business insights and contributing to strategic decision-making processes. Demonstrated expertise in statistical analysis and data visualization.

Overview

18
18
years of professional experience

Work History

Systems Analyst I

Santa Fe County
04.2014 - 03.2025
  • Completing Daily Work Orders
  • Installed Devices onto the IBM iSeries
  • Upgraded SunGard and Central Square Products
  • Implementation of Compleo
  • Development of Interactive forms for SharePoint using InfoPath and Nintex
  • Naviline/AS400 Security Design, Conversion and Implementation
  • Create Documentation for Manuel Processes
  • Design and implementation of Adobe Products such as Adobe Acrobat Pro and Creative Cloud
  • Created documentation for Naviline
  • Created and implemented the security for Naviline
  • Facilitates the CentralSquare upgrade testing process by creating and distributing the manuals for end users.
  • Initiated and created manuals for the HTML5/Naviline release.
  • Management of DropBox
  • Creates Queries to be turned into reports with Visual Studio.
  • Create REQ's and Process Invoices and PO's and other duties assigned to the department
  • Administrator
  • Removed users from Select to Naviline
  • Post Reports and Queries via the SQL Studio Management.
  • PDS installation, support and security
  • HRIS installation, support and maintenance
  • SQL Queries and Reports for Land Use
  • Created design of work groups for all departments using Central Square
  • IBM-iSeries (Maintenance/Upgrades) – i5 V5R4 and Power 7 V6R1
  • InfoPath Design
  • SharePoint
  • Outlook email support, security, and installation
  • Website external/internal (Design, maintenance, and updates)
  • Desktop support for Microsoft Office applications
  • Tech Support (Installation of PC's, Network Setup, Printer Setup, Upgrades)
  • Microsoft Teams
  • MS Bookings
  • MS Project
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
  • Streamlined processes for improved productivity through thorough systems analysis and optimization.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Conducted regular system audits to ensure compliance with security protocols and best practices.
  • Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Negotiated contracts with vendors for hardware and software purchases, maximizing ROI on technology investments.
  • Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
  • Implemented strategic IT initiatives, contributing to overall company growth and success.
  • Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
  • Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
  • Collaborated with stakeholders to gather requirements and translate them into technical specifications.
  • Enhanced team collaboration by implementing shared documentation platform for project tracking and communication.
  • Streamlined data collection methods, significantly reducing manual entry errors.
  • Spearheaded efforts to adopt emerging technologies within the organization, keeping pace with industry advancements.
  • Assisted in budgeting for IT projects by providing detailed cost-benefit analyses of proposed system changes.
  • Conducted post-implementation reviews to capture lessons learned and improve future projects.
  • Documented all system changes meticulously, ensuring knowledge was preserved for future reference.
  • Led team in implementation of major systems integration project, ensuring seamless communication between different software platforms.
  • Optimized database performance, which allowed for quicker data retrieval and reporting.
  • Simplified complex technical concepts for non-technical stakeholders, facilitating better decision-making processes.
  • Improved user satisfaction with system upgrades and regular maintenance tasks.
  • Increased system security by conducting regular vulnerability assessments and implementing necessary patches.
  • Negotiated with software vendors to secure more favorable terms for enterprise software solutions.
  • Conducted thorough requirements analysis to ensure software solutions met business needs.
  • Monitored system performance metrics, making adjustments as necessary to maintain high levels of efficiency.
  • Identified and resolved system bottlenecks, leading to more efficient operational workflow.
  • Developed custom scripts to automate routine tasks, saving valuable team hours.
  • Provided critical support during system outages, minimizing downtime and business impact.
  • Enhanced system efficiency by analyzing and redesigning workflow processes.
  • Designed and executed test cases to validate system functionality before full-scale rollouts.
  • Trained new team members on system maintenance procedures, ensuring consistent quality of work.
  • Collaborated with cross-functional teams to gather user feedback and incorporate it into system enhancements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Offered input for complex documents to support client-ready final versions.

Systems Analyst

Presbyterian Medical Services
11.2006 - 04.2014
  • IBM-iSeries (Maintenance/Upgrades) – i5 V5R4 and Power 7 V6R1
  • PCMS (Application Support, Security, Upgrades, Maintenance) Pharmacy Software
  • Lawson (Application/Support/Security/Upgrades/Installations/Patches/Maintenance/Reports and Queries) S3 Applications (Payroll, Accounts Payable, Human Resources, General Ledger, Accounts Receivables)
  • Lawson Security Design, Implementation, Upgrade, Maintenance, Support
  • Lawson Add-ons (MS Add-ins, Smart Office)
  • BSI (Application Support/Security/Upgrade/Install/Maintenance)
  • MHC Document Express (Upgrade/Security/Maintenance)
  • BlueRidge (Support/Security)
  • Allscripts (Installation/Upgrades/Security/Support)
  • NextGen (Security)
  • Azara (Security)
  • MDServe (Queries, Security)
  • Outlook email support, security, and installation
  • Website external/internal (Design, maintenance, and updates)
  • Raisers Edge (Support)
  • Desktop support for Microsoft Office applications
  • Tech Support (Installation of PC's, Network Setup, Printer Setup, Upgrades)
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Streamlined processes for improved productivity through thorough systems analysis and optimization.
  • Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
  • Conducted regular system audits to ensure compliance with security protocols and best practices.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Offered input for complex documents to support client-ready final versions.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Assisted in budgeting for IT projects by providing detailed cost-benefit analyses of proposed system changes.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Streamlined data collection methods, significantly reducing manual entry errors.
  • Enhanced team collaboration by implementing shared documentation platform for project tracking and communication.
  • Led team in implementation of major systems integration project, ensuring seamless communication between different software platforms.
  • Documented all system changes meticulously, ensuring knowledge was preserved for future reference.
  • Collaborated with stakeholders to gather requirements and translate them into technical specifications.
  • Identified and resolved system bottlenecks, leading to more efficient operational workflow.
  • Trained new team members on system maintenance procedures, ensuring consistent quality of work.

Education

Attended - Computer Science, Mathematics

University of New Mexico
Albuquerque, NM
05.2035

Internship - Bio-Informatics, Biological Information Systems, Web Design, Computer Science Mathematics

New Mexico State University
Las Cruces, NM
06.2005

AAS - Computer Science

Santa Fe Community College
Santa Fe, NM
05.2005

College Bound High School Diploma -

Valley High School
Las Vegas, NV
05.1990

Skills

  • Data visualization and presentations
  • Data analysis
  • Python programming
  • Excel functions
  • SQL
  • Data cleaning
  • SQL databases
  • Analytical problem solving
  • Statistical analysis
  • Attention to detail
  • Tableau software
  • R programming
  • Data validation
  • Database programming and SQL
  • Database management
  • Machine learning
  • Data modeling
  • Data mapping
  • Data mining
  • Data exports
  • Reporting tools
  • Data warehousing
  • Data science
  • Business needs analysis
  • Data formatting
  • Microsoft Access
  • Query tools
  • Clear and concise communication
  • Data quality assurance processes
  • Google analytics
  • Process improvement
  • Data programming
  • Microsoft Visio
  • A/B testing

Training

  • 2007 Lawson Security Administration Lawson Training – St. Paul, MN
  • 2008 Systemi Administration and Control IBM Training – Raleigh, NC
  • 2008 Introduction to PHP with MySQL/PostgreSQL/Orale/DB2 Open Technology Group – Tysons Corner, VA
  • 2011 Lawson System Foundation & Administration for System i Lawson Training – St. Paul, MN

Timeline

Systems Analyst I

Santa Fe County
04.2014 - 03.2025

Systems Analyst

Presbyterian Medical Services
11.2006 - 04.2014

Attended - Computer Science, Mathematics

University of New Mexico

Internship - Bio-Informatics, Biological Information Systems, Web Design, Computer Science Mathematics

New Mexico State University

AAS - Computer Science

Santa Fe Community College

College Bound High School Diploma -

Valley High School

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Ronald Good