- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Backpacking
- Music
- Creative Writing
- I enjoy cooking for friends and family gatherings
- Designing and Printing 3D Models
- Dungeons & Dragons
Ronald Gracy
Chattanooga`,TN
Summary
Dynamic leader with a proven track record at Walla Walla Environmental, adept in territory management and customer engagement. Excelled in boosting Long Term Sales, Relationships, and enhancing team skills through effective training coordination and operational planning. Demonstrated excellence in fostering client relationships and analytical thinking, achieving significant revenue growth. Renowned for mentoring and teamwork, consistently delivering beyond expectations.
Professional military leader with extensive experience in operations and team coordination. Known for reliability and adaptability, driving mission success through effective problem-solving and communication. Strong focus on collaboration and achieving objectives, leveraging skills in leadership and critical thinking.
Overview
12
12
years of professional experience
Work History
Southeastern Regional Sales Manager
Walla Walla Environmental
01.2017 - 01.2025
- Continuously sought professional development opportunities for both personal growth as well as skill enhancement within the team members they led.
- Collaborated with marketing department to create effective promotional materials for product launches and campaigns.
- Developed key relationships with clients, resulting in increased revenue and customer satisfaction.
- Established clear lines of communication between regional branches, ensuring consistency in messaging across all territories.
- Implemented successful strategies for penetrating new markets, increasing overall market share in the region.
- Provided exceptional customer service, resolving issues promptly to maintain high levels of client satisfaction.
- Conducted thorough competitor analysis to stay informed on current market trends and adjust sales tactics accordingly.
- Expanded the company''s market presence by identifying and targeting new business opportunities.
- Spearheaded cross-functional initiatives aimed at improving internal communication between departments.
- Strengthened the company''s presence at trade shows and industry events through strategic planning and effective networking.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Executed successful promotional events and trade shows.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Petty Officer Second Class
United States Navy, USN
10.2012 - 09.2020
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
- Enhanced team performance by providing thorough training and skill development to junior personnel.
- Performed system diagnostics on critical equipment to preemptively identify potential issues before they impacted operations negatively.
- Assisted in planning and executing mission objectives, contributing to overall mission success.
- Ensured compliance with safety protocols, reducing the risk of accidents and maintaining a secure working environment.
- Consistently met operational goals through effective personnel management and efficient resource utilization.
- Conducted regular maintenance on equipment, extending its lifespan and guaranteeing optimal performance during operations.
- Achieved top-tier inspection results by diligently adhering to established policies and guidelines throughout daily activities.
- Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
- Handled administrative requirements, maintained records and submitted operational reports.
- Created contingency plans to address unexpected tactical scenarios.
- Directed tactical operations in complex and challenging environments.
- Conducted and oversaw briefings and debriefings.
Bartender Trainer
Rodizio Grill
01.2016 - 01.2017
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Fostered an inclusive work environment by promoting open dialogue and addressing any workplace conflicts in a timely and effective manner.
- Contributed to business growth by generating ideas for marketing initiatives that helped attract new patrons while retaining existing clientele base.
- Reduced inventory losses by instructing staff on proper stock management and usage tracking techniques.
- Increased revenue through upselling techniques taught to bartenders, enhancing customer experience and sales.
Education
No Degree - Mechanical Engineering
Chattanooga State Community College
Chattanooga, TN12-2016
High School Diploma -
Toll Gate High School
Warwick, RI06-2009
Skills
- Customer engagement
- Operational planning
- Sales operations
- Training coordination
- Territory management
- Marketing coordination
- Product presentation
- Mentoring
- Effective multitasking
- Teamwork and loyalty
- Military operations
- Analytical thinking
Accomplishments
- Collaborated with team of 8 in the development of Company Website and professional videography .
- Created Company's Team site and collaborated on the launch of OneDrive
- Provided savings for customers continually over 8 years with up to $580,000 saved for a single account.
- Led and executed Trade Show with a team of 5 resulting in development of key relationship and company building opportunities
- Received Navy and Marine Corps Achievement medal for the completion of 30 small boat operations and the identification of surveillance of foreign nationals which allowed risk mitigation steps to be taken, ensuring the safety of fellow shipmates.
- Documented and resolved issue of high ammonia levels in facilities discharge which led to procedure changes and clean discharge to the city.
Interests
Quote
"The heaviest burdens in life are decisions left unmade."
Unknown
Timeline
Southeastern Regional Sales Manager
Walla Walla Environmental
01.2017 - 01.2025
Bartender Trainer
Rodizio Grill
01.2016 - 01.2017
Petty Officer Second Class
United States Navy, USN
10.2012 - 09.2020
No Degree - Mechanical Engineering
Chattanooga State Community College
High School Diploma -
Toll Gate High School
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