Ronald Graves
Delta Junction,AK
Summary
Meticulous and thorough MWR professional bringing vast experience coordinating logistics activities for government operations. Performs in-depth research to resolve discrepancies and delays and maintains constant awareness of inventory and shipment status. Communicates proactively with customers, vendors and colleagues to prevent supply challenges caused by misunderstandings. Motivated and resourceful employee with over 2 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
DFMWR
2022.10 - Current
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Work with HR to onboard and train new hires
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep facility operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Scheduled staff to establish adequate coverage during peak business hours.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated cross-functional teams to execute successful events within tight deadlines.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Managed registration process efficiently, ensuring smooth check-in experiences for attendees.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Secured high-profile sponsorships for events, resulting in increased funding and support.
Cook/Shift Manager
Buffalo Drive-In
2015.05 - 2023.09
- Prepared materials for following shifts
- Oversaw restocking of supplies and other functions to prepare for business
- Exercised composure under pressure and in escalated customer service scenarios
- Provided first-rate service to all customers regardless of time concern
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member
- Delegated tasks and oversaw performance to accomplish all required objectives
- Managed and helped 8 plus staff members at any given time
- Organized and replenished supplies to optimize team performance
- Completed table resets and refill condiments
- Handled equipment, chemicals, and materials properly and with caution
- Emptied trash cans and transported to waste collection areas
- Maintained cleanliness of facility\
- Coordinated staff schedules efficiently, ensuring adequate coverage for all events while minimizing labor costs.
- Increased repeat business through strong relationships with clients and vendors.
- Conducted thorough post-event evaluations to identify areas for improvement in both internal operations and vendor partnerships.
- Streamlined event planning processes to improve efficiency and reduce client stress.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
- Balanced multiple projects simultaneously, ensuring that each event received the necessary attention for a successful outcome.
- Managed event logistics and operations.
- Coordinated florists, photographers, and musicians for events.
- Put in for special orders for decorations for events and holidays
- Expert at documentation
- Receive supply requests review and approve for completeness and conformity to guidelines; contact originator for clarification when necessary
- Initiate informal bidding procedures; contact vendors to gather data on price and availability; decide best source of supply when terms delivery date and distribution are a factor; award bids within delegated purchasing authority
- Prepare and process various documents such as purchase orders delivery orders and bid specifications
- Draft correspondence; maintain suspense files of outstanding requests as well as other purchase and inventory records
- Followed up on orders in order to expedite deliveries and resolve deviations from the original order
- Issued supplies and equipment determining stock reorder levels
- Performed tasks such as coordinating property accounting and control activities at the department level
- Confident and capable in performing a combination of tasks concerned with the receipt, storage, issue, and
replenishment of a wide variety of supplies, forms, and publications. Items include printed material for use in special programs, as well as technical equipment, office furniture, office machines, and other non-expendable property. Examine items received; note overages, shortages, or any damages incurred in shipping; and prepare detailed reports as required. They inspect storage areas and recommend replenishment of items when quantity appears low, review requisitions and revise quantities ordered based
on the number of items on hand, and recommend substitutions when items are not available.
Bowling Maintenance Worker
DFMWR
2022.03 - 2022.10
- Adhered to established safety protocols while performing daily tasks, minimizing workplace injuries
- Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work
- Reduced overall repair costs by troubleshooting and repairing minor issues in-house rather than relying on external service providers.
- Fostered a strong teamwork environment among mechanics, leading to improved productivity and better job satisfaction rates among staff.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time
- Strengthened relationships with suppliers by negotiating favorable pricing on parts, leading to cost savings for the company without compromising quality
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks
- Increased efficiency in the pinsetter maintenance process by implementing a preventive maintenance schedule
- Contributed to the establishment of an emergency response plan to address unexpected mechanical failures during peak business hours effectively
- Served as a subject matter expert in pinsetter mechanics, providing guidance and support to other team members as needed
- Maintained detailed records of all maintenance actions performed on each machine, ensuring accurate documentation for future reference
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- ECC subject matter expert
- Inspected fire extinguishers equipment on state-mandated schedule
- Covered at the gym when they were short staffed and ensured all cleaning and other daily operations were getting completed
- Running the scoring table for sporting events at the gym to include basketball, volleyball, and pickleball
- Assisted at front desk of pool to ensure patrons had a valid pool pass, and if not able to get them pool passes
- Covered at ODR when there were call outs, ensuring patrons returned items on time, and that items were good to go when wanting to check them out
- Ran multiple sporting events at the CAC; Multiple bowling leagues ranging from 12 weeks to 22 weeks, pool tournaments, ping pong tournaments, cornhole tournaments, dart tournaments, and even runs outside on the installation trail
Cook
DFMWR
2021.10 - 2022.03
- Led a team of employees in daily operations, ensuring efficient workflow and optimal customer service experience
- Manage multi-line phone system and act as a single point of contact for military, civilian, and garrison activates that take place at the Community Activity Center
- Maintain reports and analyze statistical information to ensure efficiency in department operations - for the completion of DARs and ACCRO
- Compile financial documents and complete deposits and 4082's for multiple programs.
- Inventory, order, off-load, store, code, and input invoices for all perishable and supplies for both the CAC and Rec Lodging
- Act as business manager on multiple occasions when business manager is on leave
- Input and close out Interactive Customer Evaluations
- Maintain inspection ready manifest documentation to remain compliant with ECC
- Expert on internal controls
- Daily deposits and cash counts
- Used problem-solving skills to alleviate issues efficiently with minimal to no supervision
- Handle over 30 calls a day to address customer inquires and concerns
- Ability to communicate in a clear and concise manner that staff and customers can understand
- Follow standard operating procedures and specifications for machine and equipment replacement, repair, and maintenance
- Ability to accomplish tasks with limited to no staffing
- Manage and prepare all ECC compliance reports, all OSHA reports, and completes all corrective actions as and when needed and reports back to safety for compliance
- Provide relief and coverage to staff when needing breaks or when they call out
- Developed and maintained relationships with customers and suppliers
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
- Prepare food report to include inventory waste log and ordering goods and supplies
- Change and sanitize cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Take food orders, and cook items to quickly complete order items together and serve hot
- Maintain all stations in kitchen ensuring proper stock of items to get through the business day
- Create identical dishes numerous times daily with consistent care, attention to detail and quality
- Communicated with servers to fully understand special orders for customers
- Instructed new staff to proper food preparation, storage, and use of kitchen equipment and sanitation
- Inspected appliances, commerical fryers and ovens, to verify they are in proper working order
- Order and receive products and supplies to stock kitchen area
- Manged kitchen staff, supervised preparation of foods, and explained steps in preparing specialty orders
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Coordinated schedules and timelines of special events
- Handled equipment, chemicals, and materials properly and with caution
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements
- Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customer, thouroughly explaining details
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Ability to answer questions about policies and addressed customer concerns
- Check ID for proof of age for alcohol sales
- Mentored new team members on POS system operations and customer service strategies
- Supervise up to 12 employees at once, ensuring they are working in accordance with policies, regulations, directives, and requirments
- Knows when to seek guidance from supervisors for more significant matters
- Holds mini meetings with staff prior to events to brief them on what is going on in facility and expectations from them. Ensuring employees who came to help at a later time are up to speed
- Assist with other recreation events/MWR events as needed
- On the move always ensuring every station is operating proficiently and smoothly by communicating with other employees to see what is needed
- Having visitors fill out accident reports and turning them into my supervisor
- Preform counts on patrons in facility, perishables and nonperishables, resell goods, bowling inventory, parts for equipment, and cleaning supplies
- Expert with Rectrac, bowling scoring system, foodtrak, ACCRO, microsoft office
- Assit Rec Supervisor to complete AAR's and programming and planning activites and events for CAC and bowling
- Work with marketing team to produce needed flyers of food specials and change in hours of operations
- Prepare kitchen and walk through with food inspection team to ensure everything is up to par
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Education
High School Diploma -
Delta Junction High School
Delta Junction, Alaska05.2018
Skills
- Financing Structures
- Systems and Automation Applications
- Financial Management and Reporting
- Contract Development and Management
- People Skills
- Maintenance & Repair
- Team Management
- Critical Thinking
- Supply Chain Optimization
- Reliable and Trustworthy
- Computer Skills
- Organizational Skills
- Work Ethic
- Customer Service
- Supply Management
- Problem Detection and Resolution
Certification
- RecTrac Online Training V2
- PCI Data Security Standards
- Lv 1 Antiterrorism Awareness Training
- Cyber Awareness Challenge Training
- Alaska Tap Responsible Beverage Server and Seller Training
- Risk Management Civilian Basic Course
- Risk Management Basic Course
- Additional Duty Safety Course
- Leaders Safety and Occupational Health
- 15-100.C: Intro to Incident Command System
- 15-200.C: Basic Incident Command System for Initial Response
- Initial Hazardous Waste Subject Matter Expert Course
- Refresher Hazardous Waste Subject Matter Expert
- Brunswick GS-Seri es Pinsetter Mechanic Training Program
Timeline
Shift Manager
DFMWR
2022.10 - Current
Bowling Maintenance Worker
DFMWR
2022.03 - 2022.10
Cook
DFMWR
2021.10 - 2022.03
Cook/Shift Manager
Buffalo Drive-In
2015.05 - 2023.09
High School Diploma -
Delta Junction High School
- RecTrac Online Training V2
- PCI Data Security Standards
- Lv 1 Antiterrorism Awareness Training
- Cyber Awareness Challenge Training
- Alaska Tap Responsible Beverage Server and Seller Training
- Risk Management Civilian Basic Course
- Risk Management Basic Course
- Additional Duty Safety Course
- Leaders Safety and Occupational Health
- 15-100.C: Intro to Incident Command System
- 15-200.C: Basic Incident Command System for Initial Response
- Initial Hazardous Waste Subject Matter Expert Course
- Refresher Hazardous Waste Subject Matter Expert
- Brunswick GS-Seri es Pinsetter Mechanic Training Program
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