Ronald Haines Jr

• Manage daily branch operations, ensuring compliance with bank policies and regulatory requirements.

• Lead a team of 2 tellers and customer service representatives, providing training, performance evaluations, and mentorship.

• Achieve and exceed sales targets through effective cross-selling of banking products and services.

• Resolve customer complaints and issues promptly, enhancing customer satisfaction and retention.

• Analyze branch performance metrics and develop action plans to address areas needing improvement.

• Assist in developing and implementing marketing strategies to attract new customers and grow the branch’s market share.

• Lead the branch sales team to achieve and exceed monthly and annual sales targets.

• Develop and implement effective sales strategies to drive revenue growth.

• Conduct regular sales training and coaching sessions to enhance team performance and product knowledge.

• Analyze market trends and customer needs to identify sales opportunities and tailor solutions accordingly.

• Collaborate with branch manager to set sales goals and monitor progress through regular performance reviews.

• Foster a customer-centric environment by resolving issues promptly and ensuring a high level of customer satisfaction.

• Prepare detailed sales reports and present findings to senior management.

• Manage a portfolio of delinquent accounts, employing various collection strategies to recover outstanding debts.

• Contact customers via phone, email, and mail to negotiate payment arrangements and resolve outstanding balances.

• Document all collection activities and maintain accurate records in the company’s collection software.

• Conduct skip tracing to locate and contact customers with outdated contact information.

• Collaborate with legal and compliance departments to ensure collection activities adhere to relevant regulations and company policies.

• Achieve and exceed monthly collection targets by implementing effective recovery techniques