Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Hall

Pittsfield

Summary

Dynamic retail professional with extensive experience at Goodwill, excelling in team management and service excellence. Proven track record in enhancing customer satisfaction and driving sales through effective staff training and strategic decision-making. Adept at cash management and fostering a collaborative work environment, resulting in improved operational efficiency.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Carr Hardware
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Store Manager

Goodwill
07.2023 - 11.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Store Manager

Lipton Mart
04.2013 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Dog and Cat Manager

Petco
04.2006 - 04.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Taconic High School
Pittsfield, MA
05-2000

Skills

  • Service Excellence
  • Cash Management
  • Team Management
  • Strategic Decision-Making
  • Analytical Problem-Solving
  • Effective Time Management
  • Staff training and development
  • Staff supervision
  • Staff management
  • Retail operations
  • Recruiting and interviewing
  • Retail operations management

Timeline

Assistant Manager

Carr Hardware
11.2023 - Current

Store Manager

Goodwill
07.2023 - 11.2023

Store Manager

Lipton Mart
04.2013 - 07.2023

Dog and Cat Manager

Petco
04.2006 - 04.2013

High School Diploma -

Taconic High School

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Ronald Hall