Ronald Hardman
Sumterville,FL
Summary
Enterprising General Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
24
24
years of professional experience
Work History
District Manager
CLA
06.2016 - 08.2018
- Achieved sales goals and service targets by cultivating and securing current customers.
- Negotiated and closed profitable sales contracts with existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to current trust customers to highlight features and benefits of products.
- Built relationships with customers and community to establish long-term business growth.
- Modeled best practices for sales and customer service.
District Manager - Indiana
Puritan Life
03.2009 - 06.2016
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised employees to enforce high-quality standards of operation.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Established territory boundaries and distribution routes to maximize service quality.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Plant Manager
Cintas
07.2008 - 03.2009
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Maximized plant safety through proactive strategies and well-structured training.
- Directed employees and related programs to maximize team productivity and facility output.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
Director of Operations
Mechanics Laundry
04.2002 - 07.2008
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Wrote company Policy and Procedures manuals for each operation within the plants.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and union representatives to acquire mutually beneficial contracts and agreement.
- Oversaw 17 Plants in 5 States with 1535 employees, including 15 General Managers and 13 Plant Managers.
General Manager
Mechanics Laundry
06.1997 - 04.2002
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Worked closely with Union stewards.
Production Supervisor
Mechanics Laundry
02.1995 - 06.1997
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Managed internal operational standards and productivity targets.
Education
Bachelor of Science - Finance
Miami University
Oxford, OHSkills
- Staff Management
- Vendor Management
- Strategic Planning
- Organizational Analysis
- Business Administration
- Business Planning
- Sales Reporting
- Report Preparation
- Budget Administration
- P&L Responsibility
- Staff Development
- Recruiting and Hiring
- Account and Territory Management
- Guidelines Development
- Client Relationship-Building
- Budgeting and Expenditures
- Complex Problem-Solving
Timeline
District Manager
CLA
06.2016 - 08.2018
District Manager - Indiana
Puritan Life
03.2009 - 06.2016
Plant Manager
Cintas
07.2008 - 03.2009
Director of Operations
Mechanics Laundry
04.2002 - 07.2008
General Manager
Mechanics Laundry
06.1997 - 04.2002
Production Supervisor
Mechanics Laundry
02.1995 - 06.1997
Bachelor of Science - Finance
Miami University
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