RONALD HARRIS
Houston,TX
Summary
Experienced logistics professional with strong analytical and organizational skills seeking a challenging and dynamic position. Skilled in supply chain management and committed to contributing to the efficient and cost-effective movement of goods while achieving company goals and delivering exceptional customer service. Detail-focused and organized, with expertise in managing fleet operations and logistics. Quick learner of industry-specific regulations and software with excellent problem-solving and analytical abilities. Ready to apply and further develop organizational and logistical skills in a fleet operations role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fleet Operations Manager
Ceva Logistics LLC
09.2022 - Current
- Adapting routes as needed due to traffic, weather, or other factors
- Enforcing safety policies and regulations
- Monitoring driver performance and behavior, including compliance with hours of service regulations
- Generating reports on fleet performance, costs, and key performance indicators (KPIs)
- Maintaining accurate records of vehicle maintenance, inspections, and incidents
- Utilizing Microsoft excel, Microsoft outlook and Microsoft office
- Developing and managing the fleet budget
- Forecasting future expenses and making financial recommendations
- Negotiating contracts and service agreements with brokerage and customers
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Increased customer satisfaction by working closely with clients to understand their needs and provide tailored solutions.
- Optimized routing strategies, resulting in decreased fuel consumption and expenses.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
Owner/Operator Truck Driver
XPO Logistics
11.2014 - 09.2021
- Conducted personnel interviews, training, and supervision
- Orders were chosen based on labels and the destination
- Trained new staff members on procedures, and safety protocols to ensure consistent service delivery across the team.
- Information about client deliveries and routing was scanned using a handheld device
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
- All things were assembled and installed
- Operated six trucks and supervised twelve employees
- Based on shipment damage, accepted or refused quality determinations
- Traveled a number of paths around the delivery region
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
Package Handler
FedEx Ground
04.2010 - 10.2014
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
A.A.S - HVAC and Refrigeration Technology
Vatterott College
01.2007
Skills
- Driver management
- Operational efficiency
- Incident investigation
- Transportation planning
- Employee relations
- Fleet management
- Route optimization
- Effective communication
- Data analytics
- Safety management
- Operations and logistics
- 3PL
- Microsoft Power point
- Supply Chain
- Time management
- Shipping and receiving
- Data entry
- Microsoft Office (Word, Excel, Outlook)
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop tracking spreadsheets.
Certification
- Forklift Operator Certification - Various accredited bodies.
Timeline
Fleet Operations Manager
Ceva Logistics LLC
09.2022 - Current
Owner/Operator Truck Driver
XPO Logistics
11.2014 - 09.2021
Package Handler
FedEx Ground
04.2010 - 10.2014
A.A.S - HVAC and Refrigeration Technology
Vatterott College
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