Ronald Hes
Grand Rapids,Michigan
Summary
Experienced troubleshooter with strong diagnostics and repair abilities, known for attention to detail and methodical approach. Utilizes troubleshooting and developers to enhance system performance by evaluating and resolving hardware and software issues. Expert in analyzing and diagnosing computer user support problems, providing comprehensive technical support and resolving complex issues. Possesses extensive knowledge of standard operating systems and networking protocols. Detail-oriented team player with exceptional organizational skills, capable of managing multiple projects simultaneously with high accuracy. Technology-inclined professional with strong troubleshooting capabilities and customer-oriented attitude. Provides network and software support to users and develops technical solutions. Analyzes system performance and security to drive optimal user experience.
Overview
32
32
years of professional experience
Work History
Retired
From Gordon Food Service
08.2023 - Current
HELP DESK SUPPORT SPECIALIST
Gordon Food Service
04.2002 - 08.2023
- Primary Corporate Smartphone Support Specialist
- E-mail and wireless network setup
- General smart phone application support.
- Primary Corporate PDA Support Technician
- Responsible for upgrade files and installation routines
- Help Desk Marketplace Support Technician
- Complete Support of all Marketplace Systems
- Setup calls with Tolt, HP & IBM Services
- Technical support of all Corporate Computer systems
- Unix, Windows, Internet, Intranet
- Dial Up and VPN Connections
- Gmail, GroupWise, Novell, Windows XP/7
CUSTOMER TECHNOLOGY SUPPORT SPECIALIST
Gordon Food Service
09.1996 - 04.2002
- Promoted to Department Specialist – September 1997
- Training of current and future department employees.
- Advanced problem solving for entire department.
- Provide Hardware and Software Support for Direct Order Entry System for Customers and Sales Force.
- Support for systems tied into Networks (NT, Novell, AS400)
- Both on site and phone support.
- Complete hardware and software set-up.
- Remote system software repair using Carbon Copy 32.
TECHNICAL SERVICE REPRESENTATIVE
Jackson Products Co.
01.1994 - 01.1996
- Set-up Direct Deposit System with First of America Bank involving AS400 file transfer via PC modem.
- Set-up Rumba / AS400 for Windows for customer service dept.
- Provide Software and Hardware support for various employees in all departments.
- Set-up complete document fax-out system for technical service dept.
- Install high speed voice, fax-modem for technical service dept.
- Maintain laser, dot-matrix printers, and plain paper fax machines.
- Provide Technical assistance and service to all levels of Jackson Products customers.
SENIOR LEAD TECHNICIAN
Systems Control of MI.
01.1994 - 01.1994
- Setup, maintenance, and repair of computer controlled vehicle emission test equipment.
- Computer network system wiring.
- Supervision of technical department
SERVICE MANAGER
Classic Stereo Ltd.
01.1993 - 01.1994
- Responsible for the operation and supervision of the entire Service Department.
- Set-up of Service call Computerized routing system.
- Maintained file server.
- Solve issues with customers concerning repair and warranty information.
- Worked with suppliers for parts and warranty claim issues.
- Processed all warranty claims before submitting to suppliers.
Education
Davenport College Novell NetWare 4.1 Network Administration - Computer Networking
Davenport University
Grand Rapids, MI01.1996
Associate of Applied Science - Electronics Technology
Ferris State University
Big Rapids, MI05.1975
Epson- Panasonic- Microsoft- RCA (Thomson)- Sony- Pioneer Electronics- Magnavox (Philips)- NEC- Novell- Seagate- Toshiba- Sharp -
Attended Various Seminars By:
01.1975
Skills
- Network Connectivity
- Remote Support
- Software Installation
- Application support
- Incident Management
- Hardware diagnostics
- Help Desk Software
- System Administration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking
- Remote Technical Support
- Troubleshooting Network Issues
- Computer Diagnostics
- Customer Communication and Empathy
- Device Installation
- Software Upgrades
- Application installations
- Hardware and Software Configuration
- TCP/IP
- Software diagnosis
- User Training
Timeline
Retired
From Gordon Food Service
08.2023 - Current
HELP DESK SUPPORT SPECIALIST
Gordon Food Service
04.2002 - 08.2023
CUSTOMER TECHNOLOGY SUPPORT SPECIALIST
Gordon Food Service
09.1996 - 04.2002
TECHNICAL SERVICE REPRESENTATIVE
Jackson Products Co.
01.1994 - 01.1996
SENIOR LEAD TECHNICIAN
Systems Control of MI.
01.1994 - 01.1994
SERVICE MANAGER
Classic Stereo Ltd.
01.1993 - 01.1994
Davenport College Novell NetWare 4.1 Network Administration - Computer Networking
Davenport University
Associate of Applied Science - Electronics Technology
Ferris State University
Epson- Panasonic- Microsoft- RCA (Thomson)- Sony- Pioneer Electronics- Magnavox (Philips)- NEC- Novell- Seagate- Toshiba- Sharp -
Attended Various Seminars By:
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