Ronald Holland
Winterville
Summary
Productive, upbeat, pride in his work team player Fixed-Ops/P&S/Service Director professional who is diligent, hard-working, with TOP training and management skills. I am seeking a long-term employer where I can spend the rest of my career! I am never afraid to put my signature on my work!!
Over 47 years of Dealership Fixed-Operations in both Parts and Service Experience in management, all brands of DMS, risk assessment/mitigation, Technician and Service Advisor training and development Team building & team/group leadership Cost Benefit Analysis (ROI), Motivation, Conflict Resolution, Project Management for new dealership systems Hands-on systems training and administration Proven ability to lead and motivate teams and deliver ROI in Fixed-Operations Excellent written and oral communication skills A passion to learn more and to increase skills
Overview
42
42
years of professional experience
19
19
years of post-secondary education
Work History
Owner/Trainer
Fixed “4” Profit INC
Greenville
01.2025 - 08.2025
- Managed daily operations to ensure efficient service delivery.
- Developed marketing strategies to attract new clients and retain existing ones.
- Oversaw financial transactions and maintained accurate records for profitability.
- Trained staff on customer service protocols and operational procedures.
- Established relationships with vendors to negotiate favorable terms and pricing.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted market research to identify trends and inform business decisions.
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Executed performance reviews to encourage improved productivity for team members.
Fixed Operations Director
Brown & Wood Automotive
Greenville
01.2019 - 01.2024
- Oversaw service department operations and ensured adherence to industry standards.
- Developed and implemented training programs for service staff and technicians.
- Managed inventory control processes for parts and service supplies.
- Streamlined workflow processes to improve overall efficiency in operations.
- Conducted regular performance evaluations for service personnel and technicians.
- Enforced safety protocols within the fixed operations environment consistently.
- Monitored different departments for efficient use of employee and material resources.
- Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
- Managed all operations, including marketing, forecasting and profit and loss analysis.
- Reviewed daily financial reports for each department.
- Implemented innovative solutions to increase productivity within the Fixed Operations Department.
- Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
- Oversaw customer relations, sales and service departments.
- Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
- Worked with vendors to negotiate prices and set delivery schedules.
- Set up in house dispatch system to increase productivity of technicians, creating a better completion rate for customers vehicles in service.
Senior Service Staff Trainer
Jeff Cowans Pro-Talk
Rancho Santa Margarita
09.2013 - 12.2018
- Developed training programs for new staff to enhance skill levels.
- Facilitated workshops to improve team collaboration and communication skills.
- Evaluated training materials for accuracy and relevance to current practices.
- Coordinated onboarding sessions for new hires to streamline their integration process.
- Assisted in implementing technology tools to enhance training experiences.
- Conducted assessments to identify training needs across various departments.
- Responded promptly and professionally to inquiries related to educational services provided by the organization.
- Provided guidance when needed regarding usage of various software applications used within the organization's operations.
- Designed, developed, and delivered instructor-led learning activities in both online and classroom formats.
- Led on- and off-site customer support teams across multiple time zones.
- Trained and certified over 800 Service Advisors and 45 Service Managers across the United States and Canada.
Owner/Trainer
Fixed “4” Profit
Raleigh
08.2011 - 08.2013
- Managed daily operations to ensure efficient Service and Parts Management Training.
- Developed marketing strategies to attract new clients and retain existing ones.
- Oversaw financial transactions and maintained accurate records for profitability.
- Traveled throughout the United States and Canada and earned 5 star reviews from dealers.
- Implemented scheduling systems to improve employee productivity and efficiency.
- Established relationships with vendors to negotiate favorable terms and pricing.
- Conducted market research to identify trends and inform business decisions.
- Maintained relationships with existing clients by providing superior customer service.
Service Director
Modern Nissan Winston-salem
Winston-Salem
09.2009 - 09.2011
- Oversaw daily operations of service department for customer satisfaction.
- Managed service team to ensure efficient workflow and quality repairs.
- Developed training programs for staff to enhance technical skills.
- Implemented new processes to improve service efficiency and response time.
- Developed and implemented “29 Minute Express Experience” to improve the customer experience in the service department.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
Corporate Director of Fixed Operations
Southern States Automotive
Raleigh
10.2004 - 08.2009
- Oversaw daily operations of fixed operations departments.
- Developed training programs for service staff and technicians.
- Managed inventory and procurement for parts and supplies.
- Streamlined workflow processes to enhance service efficiency.
- Coordinated cross-departmental communication to improve customer service.
- Implemented quality control measures in fixed operations practices.
- Led performance evaluations for operational staff and management teams.
- Facilitated regular meetings to address operational challenges and solutions.
- Facilitated communication between corporate staff, customers and dealerships to ensure customer satisfaction.
- Managed budget and strategic planning initiatives for the Fixed Operations Department.
- Coordinated efforts between technical support teams across multiple locations to improve overall quality assurance standards.
- Analyzed data from surveys to assess customer service levels and identify areas of improvement.
- Developed, implemented, and monitored policies and procedures for the Fixed Operations Department.
- Evaluated existing processes within the Fixed Operations Department in order to identify opportunities for process improvements.
- Established key performance indicators for measuring success within the Fixed Operations Department.
- Ensured compliance with relevant safety regulations throughout all aspects of fixed operations activities.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Fixed Operations Director
Quillo Enterprises INC.
West Palm Beach
09.2000 - 06.2004
- Oversaw service department operations and ensured adherence to industry standards.
- Developed and implemented training programs for service staff and technicians.
- Managed inventory control processes for parts and service supplies.
- Streamlined workflow processes to improve overall efficiency in operations.
- Collaborated with sales teams to enhance customer service initiatives.
- Monitored different departments for efficient use of employee and material resources.
- Delivered corporate training to new representatives on lead generation, motivational tools, best practices, and protocols.
- Managed all operations, including marketing, forecasting and profit and loss analysis.
- Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
- Ensured compliance with all applicable laws and regulations related to fixed operations activities.
- Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
Fixed Operations Director
Art Moran Automotive
Southfield
08.1983 - 09.2000
- Oversaw service department operations and ensured adherence to industry standards.
- Developed and implemented training programs for service staff and technicians.
- Managed inventory control processes for parts and service supplies.
- Streamlined workflow processes to improve overall efficiency in operations.
- Conducted regular performance evaluations for service personnel and technicians.
- Coordinated maintenance schedules for all shop equipment and tools.
- Enforced safety protocols within the fixed operations environment consistently.
- Managed all operations, including marketing, forecasting and profit and loss analysis.
- Reviewed daily financial reports for each department.
Education
Both Levels 1&2 - Automotive Parts Management
MNI
05.1989 - 05.1992
Dealer Management
General Motors University
Ann Arbor, MI 06.1985 - 06.1991
Technical school - Law Enforcement And Canine Training
USAF LE-K9 Reserves
San Antonio, TX 08.1978 - 08.1984
High school diploma - High School Honors Student
Ferndale High School
Ferndale, MI 08.1974 - 06.1978
Skills
- Fixed Operations
- Training Development
- Service Management
- Service Advisor Training
- Parts Management
- Trained on all major DMS platforms
- Staff training
- Financial management
- Customer service
- Inventory management
- Marketing strategy
- Operations oversight
- Performance evaluation
- Vendor negotiation
- Quality assurance
- Team collaboration
- Communication skills
- Problem solving
- Process improvement
- Strategic planning
- Talent development
- Sales leadership
- Administrative oversight
- Key partnership cultivation
Other Assets
- Available immediately
- Available for all shifts and weekends
- No limits on company travel in or out of the US
- Relocation no problem
References
References on request
Skills Highlights
- Over 47 years of hands-on Fixed Operations in dealerships
- Developed 'Fixed 4 Proffit' training for Service Directors
- Fixed 4 Profit was so successful, Jeff Cowan’s Pro-Talk drafted myself and the program where I trained 800+ Service Advisors and 40+ Service Managers
Executive Summary Of Experience
- Over 47 years of Dealership Fixed-Operations in both Parts and Service
- Experience in management, all brands of DMS, risk assessment/mitigation, Technician and Service Advisor training and development
- Team building & team/group leadership
- Cost Benefit Analysis (ROI), Motivation, Conflict Resolution, Project Management for new dealership systems
- Hands-on systems training and administration
- Proven ability to lead and motivate teams and deliver ROI in Fixed-Operations
- Excellent written and oral communication skills
- A passion to learn more and to increase skills
Timeline
Owner/Trainer
Fixed “4” Profit INC
01.2025 - 08.2025
Fixed Operations Director
Brown & Wood Automotive
01.2019 - 01.2024
Senior Service Staff Trainer
Jeff Cowans Pro-Talk
09.2013 - 12.2018
Owner/Trainer
Fixed “4” Profit
08.2011 - 08.2013
Service Director
Modern Nissan Winston-salem
09.2009 - 09.2011
Corporate Director of Fixed Operations
Southern States Automotive
10.2004 - 08.2009
Fixed Operations Director
Quillo Enterprises INC.
09.2000 - 06.2004
Both Levels 1&2 - Automotive Parts Management
MNI
05.1989 - 05.1992
Dealer Management
General Motors University
06.1985 - 06.1991
Fixed Operations Director
Art Moran Automotive
08.1983 - 09.2000
Technical school - Law Enforcement And Canine Training
USAF LE-K9 Reserves
08.1978 - 08.1984
High school diploma - High School Honors Student
Ferndale High School
08.1974 - 06.1978
Similar Profiles
Diksha PandeyDiksha Pandey
Fundraising Consultant at Expert Solutions 4 Non Profit LLPFundraising Consultant at Expert Solutions 4 Non Profit LLP
Virginia ArdVirginia Ard
NA at Dream 4 America Gen Z Organization Non-Profit Graphics/Social Media TeamNA at Dream 4 America Gen Z Organization Non-Profit Graphics/Social Media Team
Maria PandolfoMaria Pandolfo
Opéra Royal De Wallonie-Liège at Fixed-term ContractOpéra Royal De Wallonie-Liège at Fixed-term Contract
Ra'Nissi FlemingRa'Nissi Fleming
Dog Sitter at Rover.comDog Sitter at Rover.com
Madeline BlydenburghMadeline Blydenburgh
Enterprise Resolution Specialist II at GuildEnterprise Resolution Specialist II at Guild