Ronald Hopkins
Titusville,FL
Summary
Results-driven District Service Manager known for high productivity and efficient completion of tasks. Possess specialized skills in operational management, customer satisfaction enhancement, and team leadership. Excel in communication, problem-solving, and strategic planning to drive service excellence and achieve organizational goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
District Service Manager
Advanced Refrigeration and Air
Orlando, FL
01.2015 - 10.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created standard operating procedures for all service functions.
- Performed root cause analysis on recurring problems encountered by customers.
- Reviewed customer billing statements for accuracy prior to release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Addressed customer questions and concerns regarding products and services.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Coordinated with vendors to ensure timely delivery of products and services within budget.
- Collaborated with other departments to develop effective solutions for customers' needs.
- Conducted performance reviews of service technicians on a regular basis and provided guidance on improvement initiatives as needed.
- Provided technical support to customers when necessary.
- Maintained up-to-date knowledge of industry best practices in order to recommend appropriate changes or improvements.
- Assisted in resolving escalated customer complaints promptly and professionally.
- Facilitated training sessions for new employees on product features, use cases, troubleshooting techniques.
- Established strong relationships with key stakeholders across the organization.
- Identified areas where additional resources were required in order to meet customer demands effectively.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Developed and implemented service protocols to enhance operational efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Facilitated communication between the service department and other company divisions.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Shipping and Receiving Clerk
Hostess Brands
Orlando, FL
09.2003 - 11.2013
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Monitored inventory levels and re-ordered supplies when necessary.
- Coordinated with vendors on shipping schedules and backorders.
- Operated computers to access information related to shipping activities.
- Performed regular cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, dusting, mopping.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Organized materials into appropriate storage areas based on product type or size.
- Processed returns efficiently according to company policies and procedures.
- Researched discrepancies between physical count of items versus inventory system reports.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Maintained inventory of shipping materials and supplies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Obtained required documentation to process shipments and support movement.
- Organized deliveries by sorting and stocking receivables
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Monitored merchandise received and shipped from facility in computer system.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared documentation to track and report on damaged or missing items.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Compared and verified identifying information of outgoing shipments.
- Traced missing material and shipments through vendor and customer communications.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Production Line Worker
Hostess Brands
Orlando, FL
12.1986 - 09.2003
- Prepared raw materials for production line operations.
- Inspected parts for defects or discrepancies.
- Operated machinery according to safety regulations.
- Monitored production output and adjusted accordingly.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Loaded and unloaded materials from conveyor belts as required.
- Identified defective products during quality assurance inspections.
- Assisted with troubleshooting issues that arose during the production process.
- Maintained accurate records of all tasks performed on the production line.
- Adhered to strict safety guidelines while operating machinery.
- Collaborated with team members to meet daily production goals.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Ensured all products were packaged correctly before shipping out.
- Tracked inventory levels and restocked materials as needed.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Supported QA measures by inspecting items and removing defective elements.
- Adjusted equipment to maintain optimal performance.
- Followed standard operating procedures and safety protocols at all times.
- Performed quality checks on products to ensure compliance with quality standards.
- Rotated through various stations on the production line to maintain skill versatility.
- Managed inventory of supplies and materials, restocking as necessary.
- Utilized hand tools and equipment to perform minor adjustments on machinery.
- Recorded production data, including volume produced and time taken, for process improvement.
- Adjusted machinery settings for optimal performance and product quality.
- Coordinated with maintenance teams to facilitate equipment repair and maintenance.
- Maintained a clean and organized workstation, adhering to safety and sanitation guidelines.
- Operated machinery and equipment with precision to meet production line standards.
- Implemented lean manufacturing principles to minimize waste and maximize efficiency.
- Participated in team meetings to discuss production goals and improvements.
- Packed finished products into containers and prepared them for shipment.
- Collaborated with team members to meet production targets and efficiency goals.
- Loaded raw materials into production machinery, ensuring a steady supply for production.
- Assisted in training new production line workers on equipment and procedures.
- Monitored production line for equipment malfunctions, reporting issues to supervisors promptly.
- Adhered to strict deadlines and production schedules, optimizing workflow.
- Produced quality products by palletizing, packaging and assembling finished items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Set up and operated production machinery according to specific standards and protocols of company.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Met or exceeded target for on-time customer shipments.
- Used hand trucks and forklifts to unload, load and transport items.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Measured and weighed items to meet quality standards and prevent waste.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used daily system logs to document production information, discussing issues with management.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Cook
Red Lobster
Orlando, FL
01.1986 - 12.1986
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Checked quality of food products to meet high standards.
- Checked completed orders for correct quantity and quality.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Made meals in accordance with company standards and requirements.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Executed proper techniques when preparing menu item ingredients.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
- Requested supplies and equipment orders, explaining needs to managers.
Bus Boy
Twin Dragons Restraunt
Orlando, FL
01.1985 - 01.1986
- Greeted guests and provided them with menus.
- Assisted waiters in taking orders from customers.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
- Bussed tables by quickly cleaning off the debris left behind by customers.
- Maintained a clean dining area by sweeping floors and wiping down surfaces regularly.
- Reset tables for new customers in an efficient manner.
- Stocked service areas with clean towels, condiments, utensils, paper products.
- Ensured that all supplies were stocked up at all times during shift hours.
- Provided prompt service to customers when they requested items or assistance.
- Carried trays of food to diners' tables upon request of waitstaff members.
- Responded promptly to customer inquiries regarding menu items or services available at restaurant.
- Kept track of inventory levels of necessary items such as cups, plates and other materials used while serving diners.
- Followed safety guidelines when handling hot plates or sharp objects like knives and forks.
- Performed basic maintenance tasks such as wiping down counters or mopping floors.
- Inspected restrooms for neatness and supplied them with necessary amenities like soap or toilet paper when needed.
- Communicated effectively with other staff members about customer needs or requests.
- Complied with health codes set forth by local government agencies.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
- Established methods for prompt dish collection and upkeep of healthy dining room.
- Wiped down and cleaned chairs, booths, and highchairs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Helped employees complete required activities during peak periods.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Expedited food to tables to assist servers during busy periods.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Notified manager of issues with equipment or breakage.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Participated in team meetings to discuss service improvements and guest feedback.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Supported serving staff in delivering accurate and well-presented food orders.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Resolved guest complaints to maintain complete customer satisfaction.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked service stations with ice, napkins and straws.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled and served various beverages for customers.
- Stocked customer service stations with paper products or beverage preparation items.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
Education
GED -
Orange Technical College
Orlando, FL11-2014
HVAC - HVAC
Orange Technical College
Orlando, FL11-2014
Skills
- Productivity monitoring
- Budget control
- Contract management
- Maintenance planning
- Waste control
- Workflow management
- Verbal and written communication
- Continuous improvement
Certification
- Universal EPA
- Copland Teardown
Timeline
District Service Manager
Advanced Refrigeration and Air
01.2015 - 10.2024
Shipping and Receiving Clerk
Hostess Brands
09.2003 - 11.2013
Production Line Worker
Hostess Brands
12.1986 - 09.2003
Cook
Red Lobster
01.1986 - 12.1986
Bus Boy
Twin Dragons Restraunt
01.1985 - 01.1986
- Universal EPA
- Copland Teardown
GED -
Orange Technical College
HVAC - HVAC
Orange Technical College
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