Ronald Howell
Lutz
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Pops n Son
12.2022 - Current
- Assists customers in finding and selecting products.
- Develops strong rapport with customers and creates a positive impression of business.
- Keeps work area clean, organized and free of clutter at all times.
- Operates cash register and POS to handle purchases, refunds, and exchanges for customers.
- Prepares merchandise for sales floor by pricing or tagging.
- Organizes merchandise displays to promote higher levels of customer engagement.
- Provides accurate information about products, prices and availability both in person and over the phone.
- Drove sales through customer relationship building and suggestive selling techniques.
- Designs and builds layouts for convention booths.
- Inspects convention area for hazards and potential risks.
- Responsible for loading and transport of all products to convention sites.
- Expert in working with peers and in a team oriented environment.
ASSISTANT MANAGER
Circle K
03.2018 - 12.2022
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
ASSISTANT MANAGER
Sam's Club
06.2010 - 03.2016
- Organized and managed team of employees to ensure high-quality customer service.
- Conducted regular meetings with staff to review performance objectives and goals.
- Ensured compliance with company safety regulations.
- Monitored inventory levels and ensured timely replenishment of stock.
- Prepared staff work schedules and assigned specific duties.
- Coordinated merchandise placement, signing, and inventory control to improve sales.
- Maintained accurate records of employee attendance, payroll information, and work schedules.
- Provided consistent feedback to team members in order to improve performance and productivity.
- Utilized excellent communication skills to successfully lead team members in achieving daily goals.
- Trained new employees on company policies, procedures, and customer service standards.
- Monitored cash register transactions for accuracy, ensuring compliance with company procedures.
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Reliable and punctual
- Goal oriented
- Upselling
- Sales expertise
- Exceptional customer service
- Stocking and receiving
- Adapt to diverse groups
- Conflict resolution
Accomplishments
- Surpassed sales expectation goals by providing exceptional customer service and anticipation of customer needs.
- Brought in new customers and cultivated new business relationships.
Certification
- Certified forklift driver
Timeline
SALES ASSOCIATE
Pops n Son
12.2022 - Current
ASSISTANT MANAGER
Circle K
03.2018 - 12.2022
ASSISTANT MANAGER
Sam's Club
06.2010 - 03.2016