Ronald Jacobs
Experienced Manager
Santa Maria, CA 93458,CA
Summary
Results-oriented professional with 20+ years of experience and a proven knowledge of team building / leadership, productivity and performance management, and staff training and development. Aiming to leverage inherit and learned skills to successfully fill an instrumental role at a company needing leadership.
Overview
25
25
Years of professional experience
Work History
Owner/Operator
RLLK Professional Cleaning Services
02.2019 - Current
- Responsible for new account acquisition, profitability targets, and relationship management. Interact with clients directly to understand their needs and get clear ideas of cleaning services required.
- Maintain high standard of results that clients and corporate alike can rely on for exemplary cleanliness. Increased sales and profits by more than 50% over four-year period while keeping expenses relatively flat.
- Manage all scheduling, staffing, and hiring or cleaning associates to ensure that personnel are highly skilled and competent.
- Conduct business process assessments and develops new processes for successful management and execution of services.
District Manager
Santa Maria Cemetery District
Santa Maria , CA
06.2020 - 05.2022
- Overall administrative, operational, and maintenance management of multiple cemetery locations.
- Improved operational standards, maintenance inventory, and rule compliance.
- Negotiated contracts with city and security affiliates to enhance cemetery grounds and security.
- Exceeded forecasted sales targets more than 50% while keeping expenses under forecasted budget.
- Project manager for over $2M expansion of cemetery grounds that completed shortly after initial time deadline even with numerous setbacks due to permitting, weather, and other obstacles.
- Directed strategic workforce planning, performance management, and benefits administration.
- Led business planning, developed market strategy and established direct procurement of products from cemetery vendors.
Area General Manager
Petco
Central Coast , CA
08.2018 - 11.2019
- Overall management of administrative and operational store activities by providing leadership, direction and continued development opportunities.
- Led change efforts within store, conforming to shifting demands and timelines.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Increased customer satisfaction scores by more than 2000 basis points within three-month period.
- Practiced suggestive selling, offering guests complementary items to maximize sales. Exceeded forecasted sales by more than average of 5% and over 10% comp from previous year.
Assistant Store Manager of Operations
Lowe's
Santa Maria , CA
07.2017 - 08.2018
- Recruited, hired and trained staff of more than 120 new employees for newly built brand-new store, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with store general manager to significantly raise customer satisfaction ratings.
General Manager/Subject Matter Expert
HomeGoods
03.2014 - 07.2017
- Directed overall retail activities of new store within surrounding area including operations, human resources, administrative, marketing, and social media functions. Increases of yearly sales averaged 10% over previous year.
- Promoted to Subject Matter Expert of store operational controls for region within two years. Instrumental in successful grand openings of three new locations through store setup, training, and follow-up evaluations.
- Analyzed SHRINK rates within operational departments and made necessary adjustments to protect store assets through reduction of both internal and external theft. Led to SHRINK reduction from 3.27% to 1.55% within three-year period.
- Assigned as district captain for charitable drives such as St. Jude's Children's Hospital and Dana Farber Cancer Institute Jimmy Fund. Each year was able to exceed forecasted donations by at least 10%. 2017 donations exceeded $30K.
General Manager/Project Manager
BevMo! Beverages & More
10.2012 - 03.2014
- Project manager responsible for setup and opening of 18,000 square foot sales floor in sale of wine, beer, spirits and products associated with alcohol and party industry.
- Managed all functions associated with retail operation by developing short-term and long-range vision and goals to meet company mission through effective organizational leadership anddevelopment. Revenue grew from $0 to nearly $2.5MM within first year.
- Analyzed SHRINK rates within departments and make necessary adjustments to protect assets through reduction of both internal and external theft. First year SHRINK rate was nearly 20% less than company forecasted.
General Manager
Michaels Arts and Crafts
05.2011 - 10.2012
- Managed all activities and processes associated with retail location to include all operational, human resources, sales and merchandising functions.
- Developed associates in art of customer service and engagement. Through training techniques, associates grew to become #1 Customer Experience Survey store within company of over 1100 international stores.
- Increased sales over 10% from previous year through improved merchandising and selling techniques.
General Manager/District Trainer
Dollar Tree Stores
06.2007 - 05.2011
- Within six months of employment with company appointed to district trainer. Multi-store leadership development for district that included more than 10 store managers and nearly 200 associates.
- Directed high-volume retail operations of single price point products increasing sales over 50% from 1.3 million units to over 2 million units within three-year period.
- Streamlined processes and procedures to increase inventory turnover to five turns while decreasing SHRINK rate by 50%.
- Regional “Top Gun” awards for largest improvement in sales for 2007 and 2008 with average
increase of 25% in sales each year. - Led store to rank in top 100 locations in sales volume from national total of over 4000 locations.
Education
Master of Arts - Organizational Leadership
05.2009
Thesis on causes and affects of workplace turnover - presented at Western States college convention
Bachelor of Arts - Organizational Leadership
09.2007
GPA: 3.83
Associate of Arts - Security Administration
09.1996
GPA: 3.53
Skills
- Customer Service
- Client Relationship-Building
- Scheduling and Coordinating
- Budget Management
- Strategic Vision
- Managing Operations and Efficiency
- Conflict Management
- Profit and Loss Statements
- Organizational Leadership Skills
- Staff Training and Development
- Change Management
- Critical Thinking and Problem Solving
Certification
PHR Certification (part of Master Degree program)
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