Ronald Jenkins
Madison,Ohio
Summary
Dynamic Customer Service Representative with proven expertise at WFHann and Sons, adept at conflict resolution and building rapport. Successfully enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and call management, consistently delivering exceptional service and fostering positive client relationships.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
WFHann and Sons
05.1994 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order fulfillment
- Spreadsheets
- Service upselling
- Office equipment proficiency
- Staff education and training
- Conflict mediation
- Retail store support
- Service standard compliance
- Brand representation
- Escalation management
- Sales closing
- Information security
- Product education
- Delivery scheduling
- System implementation
- Consultative sales
- Lead generation
- Route management
- Warranty service
Accomplishments
Certification for safety in warehouse.
Several sales awards and motivational speaking classes.
Timeline
Customer Service Representative - WFHann and Sons
05.1994 - Current
Similar Profiles
Giji Thuruthikattil VargheseGiji Thuruthikattil Varghese
Senior Parts Advisor and Bodyshop Estimator at Ali & Sons Holdings by Ali and Sons Company LLCSenior Parts Advisor and Bodyshop Estimator at Ali & Sons Holdings by Ali and Sons Company LLC
Cameron DavisCameron Davis
Building Cleaner at Sons N Sons Cleaning IndustriesBuilding Cleaner at Sons N Sons Cleaning Industries
Giji Thuruthikattil VargheseGiji Thuruthikattil Varghese
Senior Parts Advisor and Bodyshop Estimator at Ali & Sons Holdings by Ali and Sons Company LLCSenior Parts Advisor and Bodyshop Estimator at Ali & Sons Holdings by Ali and Sons Company LLC
Thomas RobinettThomas Robinett
CNC Machine Operator at PCC Airfoils LLCCNC Machine Operator at PCC Airfoils LLC
Casie CampbellCasie Campbell
Executive and Administrative Assistant to CEO at Clean FleetExecutive and Administrative Assistant to CEO at Clean Fleet