Ronald J. Markovitch
Saint Clair Shores,MI
Summary
With a keen and creative thinking ability, I excel at seeking out "outside the box" solutions in an industry that is constantly evolving. Passionate about achieving tangible results and letting my work speak for itself. I investigate root causes and implement successful resolutions. My approach combines creativity and analytical thinking for effective problem-solving.
Overview
9
9
years of professional experience
Work History
Benefits Department Manager
InPro Insurance Group / Highstreet Insurance
07.2024 - Current
- Conceptualized the vision and purpose of a modern Benefits Department that would exceed our client's expectations.
- Identified key roles needed to fulfill departmental objectives. Conducted Individual assessments to uncover each team member's unique skills and strengths and formatted the department to compliment those strengths.
- Designed new workflows tailored to leverage the strengths of the team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Resolved high priority client issues when assigned Account Manager required support.
- Promoted a positive culture within the team prioritizing a meaningful department chemistry.
- Kept team abreast on Compliance with department training whenever required.
- Manged a book 20 higher priority/high issue clients that needed a special touch.
Senior Account Manager, Senior Account Executive
InPro Insurance Group
02.2021 - 07.2024
- Company Overview: A Highstreet Insurance Partner
- Managed on average 125 clients ranging in size from 2-1,000 contracts
- Industries varying from small 501(c)(3)’s to large municipalities
- Directed escalated carrier issues to resolution
- Increased new business sold cases by over 800% within the first 18 months of service by ushering in the technological era to an Agency ‘stuck in its ways’
- Equipped Producer’s with the tools and confidence to acquire benefits from historically commercial-only clients
- Assisted in the benefit workflow development for all Highstreet Partner Agencies to achieve a ‘Gold Standard’ for best practices and procedures that all benefit Highstreet Insurance Partner (HSIP) Agencies must adhere to
- Led the creation and design of a regional benefits department that would combine sister Agencies of HSIP within the Southeast Michigan area to better service our mutual clients
- Managing evolution of internal structure to support the growth of the book
- Delivered sales presentations and pitches to clients.
Account Director, Benefits Consultant
Brieden Consulting Group
10.2019 - 11.2020
- Managed an average of 20 accounts around the country ranging from 10 to 2,000 lives including several high priority-high touch clients that provided daily unique challenges with often very limited timeframes to resolve
- Developed and presented new business proposals and lead open enrollment meetings for clients and employees
- Managed and resolved all client concerns and issues to guarantee 100% client satisfaction such as claim issues, admin problems, compliance and carrier issues, etc
- Collaborated with vendors and other third-party administrators to seamlessly integrate positive workflow
- Created opportunities to boost employee education and increased benefit utilization to achieve client goals
- Identified and eliminated counterintuitive workplace practices leading to the implementation of proactive client service protocols
- This resulted in codified workplace policy which drastically improved workflow
- Created workplace employee-wellness programs unique to the client’s specific goals
- ERISA/DOL Compliance
- Analysis of utilization reports, carrier reports, and claims data & trends
- Contract review and benefit comparisons
- Custom & ad hoc reporting
- Proposal & report preparation and presentation
- Oversee all enrollment and implementation activity
- Maintained deep understanding of client benefit offerings and goals in order to offer most knowledgeable client support
- FMLA, STD/LTD Leave Coordination
- Provided plan benchmarking to keep clients educated on their benefits versus the market
Group Benefit Analyst & Account Manager
Trion Solutions
10.2015 - 10.2019
- Analyzed incoming business prospects and worked with carriers to provide multiple options to best suite the client including medical, dental, vision and disability
- Increased proposal output and closing of leads by 45%
- Assisted in the development and implementation of the State’s first direct P.E.O Master Policy with Blue Cross Blue Shield of MI and Blue Care Network
- Grew relationships with national carriers to increase offerings potential and expand Trion's national reach
- Developed new tools for database management to track utilization and assess risk
- Oversaw 11% increase in client retention within 24 months
- Managed and maintained current accounts ensuring that clients are provided with the most updated material from the marketplace and equipped with the knowledge to make the most informed decisions
- RFP review & preparation
- Negotiated with carriers on client's behalf
- Analysis of utilization reports, carrier reports, and claims data & trends
- Contract review and benefit comparisons
- Study client data to identify areas for benefit package improvement
Education
Digital Marketing, Communications
Columbia College Chicago
Chicago, ILCommunication Studies
Macomb Community College/Wayne State University
Warren, MISkills
- Proficient in Applied Epic
- Expertise in Employee Navigator Software
- Zywave
- Employee Benefits Management
- Benefits Consultation
- Compliance Management
- Industry Article Writing and Editing
- Legal Contract Review
- Account Management
- Data Management
- Microsoft Office
- Recruiting and hiring
- Vendor management
- Licensed in Accident, Health & Life
Timeline
Benefits Department Manager
InPro Insurance Group / Highstreet Insurance
07.2024 - Current
Senior Account Manager, Senior Account Executive
InPro Insurance Group
02.2021 - 07.2024
Account Director, Benefits Consultant
Brieden Consulting Group
10.2019 - 11.2020
Group Benefit Analyst & Account Manager
Trion Solutions
10.2015 - 10.2019
Communication Studies
Macomb Community College/Wayne State University
Digital Marketing, Communications
Columbia College Chicago
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