Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Timeline
Generic
Ronald Johnson

Ronald Johnson

Engineering Technician
El Paso,TX

Summary

Dynamic Engineering Technician with a proven track record at Helen of Troy, excelling in quality control and deadline management. Recognized for implementing effective troubleshooting techniques and enhancing equipment performance through proactive maintenance. A dependable leader, I consistently foster team collaboration and drive project success while ensuring client satisfaction.

Overview

21
21
years of professional experience

Work History

Engineering Technician

Helen of Troy
02.2017 - 03.2025
  • Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
  • Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
  • Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
  • Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.
  • Implemented quality assurance procedures to minimize non-conformances.
  • Mitigated potential project risks by proactively identifying and addressing areas of concern before they developed into significant issues.
  • Assisted in training new team members on company procedures, policies, and technical skills necessary for their roles as Engineering Technicians.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Provided technical support for engineering projects to support accuracy and deadline management.
  • Managed multiple projects concurrently while consistently meeting deadlines without sacrificing quality or attention to detail.
  • Assisted engineers in testing new equipment prototypes, providing valuable feedback on functionality and performance.
  • Maximized productivity with preventative maintenance schedules that reduced unplanned outages and downtime.
  • Trained junior technicians on proper techniques for handling and maintaining complex machinery.
  • Improved communication among team members through thorough documentation of work orders, repair logs, and other relevant information.
  • Presented regular briefings to superior officers, delivering details on missions and classified tactical information.
  • Completed projects by effectively applying engineering, technical, and maintenance procedures.
  • Performed preventive maintenance and troubleshooting to maximize equipment performance.
  • Assisted in creating standard operating procedures for equipment installation, operation, and maintenance.
  • Served as a key resource for technical knowledge on various types of equipment used throughout the facility.

Field Service Technician

Spectrum Imaging Systems
10.2009 - 12.2016
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Shop Service Technician

Copiers Northwest
08.2004 - 08.2009
  • Exhibited strong technical aptitude by mastering various diagnostic tools and software programs used in the shop environment.
  • Delivered reliable service through adherence to preventative maintenance schedules for client equipment needs.
  • Demonstrated versatility in servicing a wide range of heavy machinery types within relevant industry sectors.
  • Bolstered overall productivity levels by proactively identifying potential bottlenecks within repair workflows and implementing targeted solutions.
  • Collaborated with colleagues to complete complex repairs, promoting a positive work environment and team cohesion.
  • Managed inventory effectively, ensuring availability of essential parts for timely repairs.
  • Boosted shop reputation, providing exceptional customer service while addressing inquiries and concerns.
  • Contributed to the team''s success by assisting in training new technicians on procedures and best practices.
  • Completed thorough documentation of repair orders, detailing services performed, parts used, and time spent on tasks.
  • Increased workshop efficiency by maintaining a clean and organized workspace for optimal productivity.
  • Streamlined repair processes with effective troubleshooting and problem-solving techniques.
  • Supported continuous improvement initiatives by offering suggestions for process improvements based on observations and experience.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Education

GED -

El Paso Community College
El Paso, TX

Associate in Electronics Engineering Technology -

Clover Park Technical College
Lakewood, WA

Skills

  • Strong leader
  • Quality control
  • Mechanical aptitude
  • Deadline management
  • Troubleshooting
  • Maintenance and repairs
  • Root-cause analysis
  • Testing
  • Equipment setup
  • Quality control and assurance
  • Dependable and responsible
  • Troubleshooting skills

Accomplishments

  • Collaborated with team of 4 in the development of troubleshooting and analysis of in-lab project developed after ensuring compliance with regulatory standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented Analysis reports in Oracle, Service Cloud, and Kustomer
  • Received Certifications from corporations like Canon USA, Sharp, and Konica/Minolta
  • Completed various skill courses from SkillSoft

Languages

English
Full Professional
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

Engineering Technician

Helen of Troy
02.2017 - 03.2025

Field Service Technician

Spectrum Imaging Systems
10.2009 - 12.2016

Shop Service Technician

Copiers Northwest
08.2004 - 08.2009

GED -

El Paso Community College

Associate in Electronics Engineering Technology -

Clover Park Technical College

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