Ronald Jones
Customer Service Professional
Washington,NJ
Summary
Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 10 years of experience in the Automotive Industry. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Automotive Service Advisor
Flemington Subaru
Flemington, NJ
11.2021 - Current
- Responded to all customer inquiries thoroughly and professionally.
- Educated customers about Subaru to incite excitement about company's mission and values.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Removed safety hazards, soiled items and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
Automotive Service Advisor
Brown-Daub Hyundai
Easton, PA
07.2020 - 11.2021
- Responded to customer requests efficiently and with knowledgeable assistance.
- Shared best practices for sales and customer service with other team members to help improve dealership efficiency.
- Answered questions and provided information about Hyundai vehicles.
- Responded to all customer inquiries thoroughly and professionally.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Call Center Agent
Pride Staffing
Florham Park, NJ
09.2019 - 02.2020
- Answer incoming calls and place outgoing calls
- Respond to emails & faxes
- Ensure that patients receive immediate and professional assistance with their imaging needs
- Enter new patient information into system
- Update existing patient information into system
- Identify each patients specific diagnostic imaging concern
- Knowledgeable of diagnostic imaging CPT codes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Automotive Service Advisor
Maxon Hyundai Mazda
Union, NJ
09.2017 - 03.2019
- Oversee service orders and flow of Drive Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintained High CSI Scores from manufacturer
- Submit manufacturer warranty claims
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Maintained energy and enthusiasm in fast-paced environment.
Automotive Service Manager
Goodyear Tire & Rubber
Eatontown, NJ
11.2014 - 09.2017
- Consultive selling of tires, road hazard and recommended vehicle repair services
- Creating long-term loyalty bonds with customers
- Explaining warranties, options, pricing, benefits and services to customers and potential customers
- Explain to customer what kinds of repairs or servicing their car needs, and develop written cost estimates for vehicle repair
- Drive sales and profitability of the store
- Maintain a clean and well merchandised store
- Follow MAP Guidelines for repair
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Managed efficient teams of up to 8 employees.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Manager
Bucca Buy & Sell
Toms River, NJ
03.2009 - 01.2014
- Managed the customer relations atmosphere leading by example—greeting and meeting each customer that enters the shop in a friendly and helpful manner
- Managed the administrative process and procedures, which include inventory, merchandising, shop presentation, shop systems
- Reviewed financial statements, communicating results to staff and setting goals for coworkers that will maximize shop profits
- Provided clear and concise communication to all employees, so that all coworkers understand
- Responsible for ongoing product knowledge of self as well as coworkers
- Responsible for all state required licensing and reporting
- Product procurement
- Testing of gold, silver, diamonds, and other precious metals
- Placing of purchased items on various online marketplaces (eBay, Amazon, Craigslist, etc.).
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Education
Certification in Information Technology - Computer Installation And Repair Technology
T.H.E. Technologies
Toms River, NJ 03.2013 - 03.2014
High School Diploma -
Toms River High School South
Toms River, NJ 09.1998 - 06.2002
Skills
Vehicle maintenance and repair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Automotive Service Advisor
Flemington Subaru
11.2021 - Current
Automotive Service Advisor
Brown-Daub Hyundai
07.2020 - 11.2021
Call Center Agent
Pride Staffing
09.2019 - 02.2020
Automotive Service Advisor
Maxon Hyundai Mazda
09.2017 - 03.2019
Automotive Service Manager
Goodyear Tire & Rubber
11.2014 - 09.2017
Certification in Information Technology - Computer Installation And Repair Technology
T.H.E. Technologies
03.2013 - 03.2014
Manager
Bucca Buy & Sell
03.2009 - 01.2014
High School Diploma -
Toms River High School South
09.1998 - 06.2002
Similar Profiles
Elizabeth KullmanElizabeth Kullman
Lead Teacher at The Goddard School, FlemingtonLead Teacher at The Goddard School, Flemington
Brianna CoatesBrianna Coates
School Counselor at Flemington-Raritan School DistrictSchool Counselor at Flemington-Raritan School District
Viviana MoncadaViviana Moncada
Bilingual School Counselor at Flemington Raritan School DistrictBilingual School Counselor at Flemington Raritan School District
Connor DemingConnor Deming
Automotive Technician at Hytek AutomotiveAutomotive Technician at Hytek Automotive
Diana arenasDiana arenas
Warehouse Worker at Ad Magic Inc.Warehouse Worker at Ad Magic Inc.