Ronald Jones
Richmond,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
26
26
years of professional experience
Work History
Store Manager
Home Depot
01.2007 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Receiving Manager
Pottery Barn
01.2004 - 01.2007
- Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
Operational General Manager
Cost Plus
01.1998 - 01.2004
- Partner with Customer Experience Manager to ensure proper staffing to support both sales floor coverage and store workload
- Utilize all company planning tools to effectively schedule store associates to provide exceptional Customer Experience and support the needs of the business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Medical Assistant Certification -
Education of America
12.1998
Studied Education -
Prairie View A&M University
12.1997
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- Multitasking and Organization
- Customer Service
- Customer Relations
Timeline
Store Manager
Home Depot
01.2007 - 01.2024
Receiving Manager
Pottery Barn
01.2004 - 01.2007
Operational General Manager
Cost Plus
01.1998 - 01.2004
Medical Assistant Certification -
Education of America
Studied Education -
Prairie View A&M University
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