Ronald K. Chamberlain Jr.
Laredo,Tx
Summary
Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
Overview
9
9
years of professional experience
Work History
Public Health Technician
CITY OF LAREDO DETOXIFICATION CENTER
04.2024 - Current
- Developed implementation, coordination, and maintenance of comprehensive quality management program that complies with standards which are dictated by funders
- Identified core performance measures that are most critical to the care and treatment of people living with mental health and Substance Use Disorder (SUD)
- Responsible for conducting and reviewing client satisfaction surveys and reported any unusual or recurring patient care issues that arose from the survey results
- Ensured that all quality management activities operated consistently and ethically within the mission and values of the organization
- Monitored patient activities for health and safety and for compliance with program activities
- Conducted safety checks on all patients throughout the shift and reported any abnormalities immediately
- Completed patient assessments and analysis
- Obtained and entered biometrics on all patients and documented the results in electronic medical records and reported any concerns or abnormalities to the medical staff
- Administered testing for drug, alcohol, and tobacco usage
- Held constant communication with the treatment team and documented any critical information in patient records
- Lead the performance management process that measures and evaluates progress against goals for the organization
- Identified core performance measures that were most critical to the care and treatment of people living with mental health and Substance Use Disorder (SUD)
- Assessed the extent to which mental health and substance use disorder health services provided to clients under the grant are consistent with the most recent public health service guidelines for the treatment of mental health and substance use disorders
Social Service Worker
BORDER REGION BEHAVIORAL HEALTH CENTER
02.2023 - 03.2024
- Provided case management activities for the child, adolescent & parent services (CAPS) unit. Conducted clinical screenings, assessments, and services eligibility based on consumer needs.
- Responsible to coordinate, link, and authorize appropriate services, and to monitor the progress of those individuals in meeting recovery goals.
- Assisted consumers with the identification and management of symptoms of mental illness.
- Kept up with a caseload of 100-200 clients for case management and rehabilitative skills.
- Ensured that all cases had an updated authorization (Child and Adolescents Needs and Strengths) recovery plan, financial, diagnosis assessment.
- Ensured that all progress notes were submitted at the end of the day.
- Served on the crisis on-call roster on a monthly rotation basis.
- Provided Crisis intervention services to children and adolescents contemplating suicide.
- Provided services in the agency's outlying counties which included Starr, Jim Hogg, and Zapata.
Team Lead-Supervisor
Concentrix
12.2016 - 01.2023
- Managed the transition process for up to 500 new hire agents.
- Ensured proper implementation of training material on live calls.
- Enhanced productivity and efficiency of new hires’ performance.
- Enabled problem solving and critical thinking skills in new hires.
- Facilitated innovation and adaptability.
- Increased job opportunities and career growth in my employees.
- Coached and counseled new hire agents on how to improve their work quality.
- Took escalated/supervisor calls.
- Managed call quality certification for new agents.
- Terminated employees who weren’t performing or meeting company standards.
- Kept in constant communication with my manager on the progress of new hire agents.
- Prepared documents and presentations for clients on agents’ progress.
- Completed all tasks assigned within the due dates.
Education
Master of Science - Clinical Mental Health
Grand Canyon University
Bachelor of Arts - Psychology with Sociology minor
Texas A&M International University
08.2016
Skills
- MS Suite
- Self-awareness
- Crisis intervention
- Evidence-based counseling
- Multicultural competence
- Empathy development
- Motivational techniques
- Substance abuse awareness
- Relaxation techniques
- Anger management
- Resilience building
- Suicide prevention
- Counseling techniques
- Behavioral interventions
- Treatment plan development
- Individualized counseling
- Emotional development
Accomplishments
Graduated with honors from Texas A&M International University.
Graduate student member of the American Counseling Association (ACA).
Successfully balancing work in the field while pursuing a Master’s degree.
Affiliations
Psi Chi International Honor Society in Psychology
Alpha Chi National College Honor Society
Graduate Student Member, American Counseling Association (ACA)
Clinical Mental Health Counseling Program, Grand Canyon University
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Public Health Technician
CITY OF LAREDO DETOXIFICATION CENTER
04.2024 - Current
Social Service Worker
BORDER REGION BEHAVIORAL HEALTH CENTER
02.2023 - 03.2024
Team Lead-Supervisor
Concentrix
12.2016 - 01.2023
Bachelor of Arts - Psychology with Sociology minor
Texas A&M International University
Master of Science - Clinical Mental Health
Grand Canyon University
Additional
- St. Patrick’s Catholic Church (Laredo, TX.) (08/2007-05/2015)
- Staffed several ACTS and True Love Waits retreats for church youth.
- Managed day to day activities and followed up on the implementation of all rules and kept in constant contact with other leaders.
- Provided group and one to one counseling to retreat participants. Table leader for group discussions. Students ranged from grades 6-12. Number of students ranged up to 40.
- Texas A&M International University SAGE (Student Association for Gender Equality) (08/2014-05/2016) member
- Brought awareness of gender equality issues to our college campus by hosting meetings and inviting guest speakers. Students ranged in age from 18-24. Number of students ranged up to 100.
- Texas A&M International University SCAN Prevention Project (2015-2016)
- Initiated a collaborative effort between the university and SCAN to help prevent the use of drugs on college campuses.
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