Ronald Kimble III
Orlando
Summary
A career-driven individual with significant room for continuous growth. A self-starter and highly motivated individual eager to contribute significantly to the development, growth, and profitability of a dynamic organization.
Overview
7
7
years of professional experience
Work History
Medical Courier
US Pack Logistics
10.2022 - Current
- Worked independently in a fast-paced environment while meeting productivity and quality expectations.
- Ensuring accurate documentation for each item and successfully coordinated up to 20+ deliveries daily.
- Ensuring that all medical supplies are handled properly and kept safe during transit by abiding by safety regulations.
- Trained and screened subcontractors on company standards and protocol.
Dispatcher Coordinator/Appointment Scheduler
Southern Home Services
04.2021 - 10.2023
- Scheduled and coordinated up to 25+ daily HVAC service appointments for residential and commercial clients, ensuring timely service and minimal downtime.
- Dispatched a team of 10+ HVAC technicians across various locations, optimizing routes to reduce travel time by 15% and improve overall service efficiency.
- Managed schedules for 50+ weekly service calls, balancing emergency repairs with routine maintenance to ensure 95% on-time service delivery.
- Utilized “Service Titan” Software to track completion rates of 90% for all scheduled jobs, improving overall customer satisfaction ratings by 15%.
Customer Service Representative
Marriott
12.2017 - 03.2021
- Resolved 95% of customer issues on the first call, ensuring guests enjoyed a seamless experience.
- Managed 150+ reservations weekly, effortlessly handling new bookings,modifications,and cancellations.
- Responded to inquiries about resort amenities and policies, achieving a 90% positive feedback rate from guests.
- Assisted over 100 guests monthly with special requests, including dinner reservations and rental cars, enhancing their stay.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLHigh School Diploma -
Simon Youth Academy
Orlando, FL05-2017
Skills
- Proficient with Microsoft Office products including Access, Excel, and PowerPoint
- Strong attention to detail and excellent time management skills
- Exceptional interpersonal and rapport-building skills
- Cash Handling
Timeline
Medical Courier
US Pack Logistics
10.2022 - Current
Dispatcher Coordinator/Appointment Scheduler
Southern Home Services
04.2021 - 10.2023
Customer Service Representative
Marriott
12.2017 - 03.2021
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Simon Youth Academy
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