Ronald Kraft

• Utilized data to inform instructional decisions and personalize learning.
• Supported students in development of skills and strategies to become independent and successful learners.
• Provide tutorial support and guidance for effective student learning and retention.
• Established and maintained professional relationships with students, staff, parents and community members.

• Managed over 40 customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Solved problems with products and services by providing customers with technical support.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Effective facilitation and delivery of technical and team dynamic curriculum to ice hockey youth.
• Lead on and off-ice delivery of technical and team dynamic curriculum to ice hockey youth.
• Coordinate and execute daily camp set-up, equipment coordination and group assignments.
• Positive communication and conflict resolution with parents and family members on all aspects of daily camp logistics.

• Mentor and provide leadership to coaches on current teaching techniques and skills.

• Facilitate a positive environment of coach interaction and information sharing.

• Lead role in formulating, implementing and executing coach instructional plan to improve coach effectiveness.

• Attend leadership training workshops to collaborate with Board members and other peer coaches to heighten coach delivery methods.

• Developed student learning plans and successfully implemented school math curriculum.

• Identified latest teaching trends and incorporated small group interaction techniques.

• Enhance individual teaching education through professional development experiences and align with curriculum objectives.

• Incorporate range of learner centered activities to meet student demands of class sizes, propensity and backgrounds.