Ronald Laddaran

• Cleaned and organized building areas as required.
• Completed sweeping, mopping, and window-cleaning.
• Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
• Sanitized high-traffic areas and equipment with approved cleaning supplies.
• Improved resident satisfaction by responding quickly to maintenance requests and resolving issues efficiently.
• Contributed positively towards tenant retention rates by consistently delivering exceptional customer service.
• Aided property manager in conducting routine inspections, identifying potential hazards or issues requiring attention.
• Provided backup support to other building staff members as needed, creating a seamless and efficient team environment.
• Greeted guests with warmth and professionalism for friendly, helpful service.
• Communicated with coworkers and managers about completed duties.
• Maintained building exteriors for professional, clean presentation standards.
• Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
• Cleaned walls and ceilings with special reach tools following regular schedule.

• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Reduced incidences of theft by implementing effective access control measures.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Assisted guests as they entered and exited the resorts.
• Represented the resorts by being the first friendly and helpful face the guests see.

*Offered recommendations, reservations, and booking schedules for special events by phone, FB Page, or face-to-face.

*Sent confirmation to guests with their room and cottage reservations.

*Completing procedures when guests arrive and leave.

*Allocating rooms and arranging guests’ room access.

*Preparing bills and taking payments.

*Follow up with guests with additional services that enhance the guests ‘ experience.

*Handle guests personally.