RONALD LAGASSE
COLUMBIA,Connecticut
Summary
With over 30 years of dedicated and focused project management skills paired tech experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Originally hired as project manager then position was eliminated as salary shifted to hourly lead install tech. Job description and responsibilities were lateral.
Overview
1
1
Certification
Work History
Project Manager/Lead Technician
Benco Dental Supply Co
Pittston, PA
2009 - Current
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created and implemented processes to ensure successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Provided guidance to team members regarding tasks assigned to them.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Advised other departments on best practices related to managing large-scale projects.
- Developed and maintained project plans, timelines, and budgets.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Drafted project construction schedule and updated as job progressed.
- Determined project staffing needs and led resource management.
- Conducted periodic inspections of job sites for quality and progress.
- Modified project plans when needed to better align with organizational objectives.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Identified project needs by reviewing project objectives and schedules.
Technician/install/project Management
Patterson Dental Company
Rocky Hill, CT
10.1989 - 2009
- Conducted preventive maintenance procedures according to established schedules.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, power supplies.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Operated specialized diagnostic tools used to identify system faults.
- Managed quality control and maintained high level of customer satisfaction.
- Utilized hand tools to properly splice cables.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Completed scheduled appointments on time to drive quality service.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with distributors to acquire necessary equipment for projects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Skills
- Project Management
- Compliance Monitoring
- Logistics Management
- Work flow planning
- Systems implementation
- Workforce training
- Building applications
- Construction management
- Customer Relations
- OSHA Compliance
- Blueprint Reading
- Component Replacement
- System Troubleshooting
- Commercial construction experience
- System Installation
- Equipment Repair
- System Tests
- Extensive Organizational Skills
- Works Well Under Pressure
- Workload Management
- Minor Carpentry
- Hardware Installation
- Issue Resolution
- General Plumbing
- Installation and Repair
- Attention to Detail
Certification
gendex 2d
gendex 3d
vatech xray
benconet
cb500 training
sirona xray
planmeca xray and chair
phillips xray
airtech
adec
pelton crane
proma
herman miller
osha
instrum xray
Timeline
Technician/install/project Management
Patterson Dental Company
10.1989 - 2009
Project Manager/Lead Technician
Benco Dental Supply Co
2009 - Current
gendex 2d
gendex 3d
vatech xray
benconet
cb500 training
sirona xray
planmeca xray and chair
phillips xray
airtech
adec
pelton crane
proma
herman miller
osha
instrum xray
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