Ronald Lauck
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Carrier Sales Manager, East Coast
Werner Enterprises/ReedTMS Logistics merged
Tampa, FL
06.2014 - 02.2024
- Secured collaborative and strategic relationships and partnerships with carriers, negotiating rates and service agreements to optimize cost efficiency.
- Mentored and coached new team members to drive success and accountability in our region.
- Successfully expanded the carrier network, resulting in a 10% increase in available capacity.
- Established and maintained a network of carriers to ensure loads were covered for on time pick-up and delivery, while ensuring company budgets and standards were met and exceeded.
- Continuously communicated with drivers and carriers via phone call, text, email and/or other system communication platforms to confirm all expectations were being met.
- Resolved carrier-related issues promptly, maintaining a high level of customer satisfaction.
- Collaborated cross-functionally with sales, logistics and operations teams to ensure on time and accurate deliveries.
- Subject matter expert for sale management in Transportation Data Solutions, Lane Makers, DAT and McLeod software.
- Coordinated with dispatchers regarding routes and traffic conditions.
- Reported any mechanical issues or accidents to management immediately.
Logistics Coordinator
Reed TMS Logistics
Tampa, FL
06.2014 - 01.2015
- Liaison between carriers and customers, ensuring efficient transfer of accurate data.
- Accountable for logistics operations and updates.
- Proactively resolved issues by identifying potential areas of concern and coming up with multiple solutions.
- Troubleshot and solved challenges that would have resulted in late deliveries or rejected product.
- Prioritized issues from most urgent to least urgent to minimize and/or alleviate negative results to the company’s bottom line and customer satisfaction.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Prioritized work based on business demands and freight delivery times.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Rapid performance development initiating prompt advancement into Carrier Sales.
Financial Foundations Senior Specialist/Sales
USAA
Tampa, FL
01.2009 - 04.2014
- Determined membership eligibility by asking the appropriate questions and obtaining all pertinent documents in accordance with company guidelines.
- Properly licensed to provide a full line of Property and Casualty policies and Banking products for eligible members.
- Built rapport with the members to effectively recognize and understand their needs and provided appropriate solutions.
- Reviewed loan applications from clients and made recommendations regarding creditworthiness.
- Effectively provided policy service to members for existing Property and Casualty policies based on customer needs.
- Resolved complaints and complex situations regarding member’s accounts.
- Mentored and point of contact for new hires and less experienced member contact employees.
- Served on PRIDE Team-Acted as liaison between upper management and co-workers.
- Helped to coordinate participation and awareness with United Way.
Policy Service Specialist
USAA
Tampa, FL
01.2007 - 01.2009
- Provided exceptional customer service by addressing inquiries, resolving issues and explaining policy coverage to clients.
- Processed policy renewals, endorsements, payments and cancellations with accuracy and attention to detail.
- Collaborated with underwriters to review and analyze policy risks, ensuring compliance with company guidelines.
- Conducted policy reviews to identify the member’s needs to make sound upselling recommendations and enhance coverage for the member.
- Researched, analyzed and interpreted complex policy language to ensure accuracy of coverage.
- Responded to inquiries from policyholders in a timely manner, providing accurate information about their policies.
- Obtained additional training to enable me to write new policies for Auto, Home and Personal Property and to establish new Banking products.
Load Planner/Fleet Manager, Midwest
Werner Enterprises
Salisbury, MD
01.2004 - 10.2006
- Administered the assigning of appropriate company trucks to customer loads.
- Effectively communicated with drivers, shippers and receivers on a daily basis, to ensure all parties were informed of load status
- Managed 30 drivers by assuring safe, legal and on-time delivery of freight.
- Met with drivers once a quarter for morale boosting and relationship building.
- Managed Qualcomm satellite computer dispatch systems.
- Maintained positive customer relations.
- Worked independently in a dedicated territory.
- Collaborated with co-workers and the customer, as needed, to guarantee that needs and expectations were appropriately met and exceeded.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
- Troubleshot and maintained composure when problems occurred.
Education
Bachelor of Science - Management Information Systems and International Business Administration
Salisbury University
12.2003
Skills
- Data Analysis and reporting
- Technical proficiency - ability to learn and use pertinent systems and programs
- Budgeting and Forecasting
- Microsoft Excel, PowerPoint and Word
- Communication
- Team Collaboration
- Problem-solving
- Adaptability
- Relationship building
- Time management
- Critical Thinking
- Customer service
- Interpersonal skills
- Attention to detail
- Goal oriented
Accomplishments
- Carrier of the year, Advisor - 2019
- Service Award Winner - 2020
Languages
Spanish
Limited
Timeline
Carrier Sales Manager, East Coast
Werner Enterprises/ReedTMS Logistics merged
06.2014 - 02.2024
Logistics Coordinator
Reed TMS Logistics
06.2014 - 01.2015
Financial Foundations Senior Specialist/Sales
USAA
01.2009 - 04.2014
Policy Service Specialist
USAA
01.2007 - 01.2009
Load Planner/Fleet Manager, Midwest
Werner Enterprises
01.2004 - 10.2006
Bachelor of Science - Management Information Systems and International Business Administration
Salisbury University
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