Ronald Leigh
Washington
Summary
Dedicated and service-oriented professional with extensive experience in customer service, safety, and emergency response. Proven track record of ensuring passenger safety, delivering exceptional service, and maintaining compliance with industry regulations. Strong interpersonal and problem-solving skills, remaining calm under pressure in high-stress environments. Committed to creating a comfortable and positive experience for passengers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Tour Guide
Virginia Commonwealth University, VCU
08.2023 - 12.2023
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Security Officer
Securitas
03.2023 - 08.2023
- Proactively enforced security protocols in high-traffic environments, ensuring the utmost safety and well-being of clients and guests
- Responded decisively to emergency situations, maintaining composure and executing rapid, effective solutions
- Rigorously upheld policies and procedures with acute situational awareness, mitigating risks and enhancing security measures
Front Desk Admissions
Virginia Union University
10.2022 - 12.2022
- Provided outstanding customer service to prospective students and visitors, ensuring a welcoming and professional environment
- Assisted with administrative duties, demonstrating strong organizational and multitasking skills
- Managed inquiries and resolved concerns with efficiency and professionalism
Security Officer
Allied Universal
03.2022 - 07.2022
- Vigilantly monitored and maintained the safety of individuals and property, executing swift and effective responses to emergencies
- Coordinated crowd control efforts with precision, ensuring clear communication and adherence to safety protocols
- Excelled in high-pressure situations, demonstrating composure, professionalism, and rapid problem-solving abilities
Team Member – Rides
Six Flags America
03.2022 - 04.2022
- Expertly operated amusement park rides while ensuring the highest level of guest safety and satisfaction
- Provided attentive assistance to guests during boarding and exiting, strictly adhering to all safety regulations and procedures
- Delivered outstanding customer service in a dynamic, high-energy setting, effectively managing large crowds and resolving guest inquiries with professionalism and efficiency
Sales Associate
American Eagle Outfitters
10.2021 - 12.2021
- Delivered exceptional customer service by guiding shoppers to ideal product selections based on their needs and preferences
- Proactively maintained a visually appealing and organized sales floor, enhancing the overall shopping experience
- Cultivated strong communication and interpersonal skills while effectively engaging with a diverse clientele, fostering customer loyalty and satisfaction
Community Outreach Representative
Summer Youth Employment Program
06.2021 - 08.2021
- Assisted in organizing community events to promote safety and engagement
- Partnered with law enforcement to educate the community on safety initiatives
- Built relationships with residents to foster a sense of trust and collaboration
Volunteer
Inspire Nursing Home
03.2018 - 03.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Criminal Justice, Entrepreneurship
Virginia Commonwealth University
Richmond, VA05.2025
High School Diploma - undefined
Maya Angelou Public Charter High School
Washington, DC06.2019
Skills
- Emergency Response & Crisis Management
- Excellent Customer Service & Hospitality
- Strong Communication & Team Collaboration
- Conflict Resolution & Problem-Solving
- Ability to Lift & Stow Heavy Items (Up to 70 lbs)
- Multitasking in Fast-Paced Environments
- Professional Appearance & Conduct
- Local history
Additional Information
Willing to relocate based on operational needs., Open to working varied schedules, including nights, weekends, and holidays., Committed to upholding company standards in uniform appearance, conduct, and customer service excellence.
Certification
CPR
Timeline
Student Tour Guide
Virginia Commonwealth University, VCU
08.2023 - 12.2023
Security Officer
Securitas
03.2023 - 08.2023
Front Desk Admissions
Virginia Union University
10.2022 - 12.2022
Security Officer
Allied Universal
03.2022 - 07.2022
Team Member – Rides
Six Flags America
03.2022 - 04.2022
Sales Associate
American Eagle Outfitters
10.2021 - 12.2021
Community Outreach Representative
Summer Youth Employment Program
06.2021 - 08.2021
Volunteer
Inspire Nursing Home
03.2018 - 03.2020
High School Diploma - undefined
Maya Angelou Public Charter High School
CPR
Bachelor of Science - Criminal Justice, Entrepreneurship
Virginia Commonwealth University
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