Ronald Lewis
Kosciusko,MS
Summary
Dynamic, reliable professional with a proven track record at Pearl River Resort and Island View Casino Resort, enhancing customer satisfaction and loyalty through exceptional service and relationship-building using the resort offerings and amenities. Skilled in problem-solving and technical tools, adept at increasing casino revenue by identifying and nurturing high-value players. Demonstrates superior verbal communication and customer engagement, achieving significant improvements in VIP client retention.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
10.2010 - 02.2013
Casino Host
Island View Casino Resort
12.2009 - 08.2010
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Casino Host
Pearl River Resort
09.2005 - 02.2009
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Managed casino reservations for VIP customers, streamlining their visit experience from arrival to departure.
- Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
- Negotiated complimentary services such as hotel stays or dining experiences on behalf of guests based on their play history, enhancing overall satisfaction rates among frequent visitors.
- Conducted regular follow-up with guests, addressing concerns or feedback to maintain high satisfaction levels.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Education
GED -
Compton High School
Compton, CASkills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Handling Customer Complaints
- Social Media
- Customer Engagement
- Building rapport
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Phone Etiquette
- Customer Service
Timeline
Retail Sales Consultant
AT&T Mobility
10.2010 - 02.2013
Casino Host
Island View Casino Resort
12.2009 - 08.2010
Casino Host
Pearl River Resort
09.2005 - 02.2009
GED -
Compton High School
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