Summary
Overview
Work History
Education
Skills
Timeline
Generic

RONALD LIDDIARD

WAUKON,Iowa

Summary

Meticulous Equipment Manager with extensive knowledge of maintenance and repairs. Adept at accurate fittings and detail-oriented inventorying of multiple supplies. Committed to working on strict budgets without losing equipment quality and organizing storage areas. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Equipment Coordinator

Three Rivers FS
01.2022 - Current
  • Enhanced equipment coordination by implementing efficient inventory management systems.
  • Streamlined equipment allocation processes for improved project completion rates.
  • Developed comprehensive training programs for staff, resulting in increased proficiency with equipment usage and maintenance.
  • Reduced equipment downtime by conducting regular preventative maintenance checks and addressing issues promptly.

Field Service Technician

Heartland Ag Solutions
02.2017 - 01.2022
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Discussed and recommended service options with customers and explained costs involved.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Service Technician

Reiser Implement
03.2014 - 01.2017
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

Sales and Service Specialist

Full Throttle Motorsports
01.2008 - 03.2013
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals.

Service Manager/Technician

Waukon Powersports
05.1995 - 01.2008
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

High School Diploma -

Waukon High School
Waukon, IA
04.1995

Skills

  • Purchasing Proficiency
  • Communication Abilities
  • Budgeting Knowledge
  • Equipment Maintenance

Timeline

Equipment Coordinator

Three Rivers FS
01.2022 - Current

Field Service Technician

Heartland Ag Solutions
02.2017 - 01.2022

Service Technician

Reiser Implement
03.2014 - 01.2017

Sales and Service Specialist

Full Throttle Motorsports
01.2008 - 03.2013

Service Manager/Technician

Waukon Powersports
05.1995 - 01.2008

High School Diploma -

Waukon High School

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