Ronald Lindsey
Toledo,OH
Summary
Enthusiastic Sales Floor Supervisor with 6 years supporting sales team and customer base. Involved in sales process from beginning to end. Developed warm, professional relationships with customers. Repeat business made up 50% of sales each year.
Persuasive, friendly Sales Floor Supervisor with 5 years managing sales force. Skilled in training sales team to increase sales and close deals. Familiar with relevant policies and legal guidelines.
Client-engaging professional with energetic personality and skills in Customer service and product. Willing to apply knowledge in Management with established company in retail sector.
Astute leader with commitment to customer service and assistance. Reliable, attentive professional with multiple talents.
Results-driven Supervisor with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Experienced Supervisor with over 43 years of experience in church/business. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Dearborn, MI
06.2021 - Current
- Trained and supported sales force with closing deals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Overcame objections and closed sales while following company policies and legal requirements.
- Supervised tasks, personnel and clients for Type company with high sales numbers.
- Assisted customers with Product or Service selection through carefully curated questions.
- Set sales goals and tracked progress using Software.
- Recruited, hired and trained team of Number salespeople.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Recruited, managed and motivated Number-member retail team to give every guest positive and memorable experiences.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
Airbnb Super Host
Airbnb
Toledo, OH
04.2018 - Current
- Documented reservations and communicated changes to guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
Music Director
First Church Of God, Etc.
Toledo, OH
07.1978 - 06.2018
- Taught music appreciation, history and fundamentals to vocalists and musicians of varying skill levels.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Considered factors such as ensemble size and abilities, availability of scores and need for musical variety to select performance pieces.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
- Selected and arranged music for Number holiday performances and special events.
- Handled requests for specific musical selections.
- Scheduled and coordinated auditions to select performers for musical presentations.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Wrote and arranged Type and Type music in original styles.
- Filled in details of orchestral sketches such as adding vocal parts to scores.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
- Auditioned and selected performers for musical presentations.
- Planned, organized and led music ministry during worship service by motivating congregational participation and providing direction to choir members and musicians.
- Provided inspiring and motivational music ministry during worship services, programs and events to uplift, encourage and entertain people with positive messages and values.
- Engaged congregation through musical worship experience by spreading vitality.
- Promoted fellowship within and helped recruit new volunteers into music ministry.
- Utilized technology in planning and presenting music to enhance worship message.
- Rehearsed choir and conducted warm-up prior to services.
- Coached and mentored music ministry team members to become lifelong learners with respect to musical talents and spiritual development.
- Promoted and empowered full participation of congregation by singing verses and acclamations designated for choir in dialogue with congregation and enriching liturgy with harmonies.
- Utilized central screen for lyric projection to teach unfamiliar songs to congregation.
- Bridged generational and cultural differences by selecting balance of musical styles for every service and presenting spiritual context.
- Managed music ministry budget and submitted required reports, estimates and requests by deadlines.
- Acquired music, equipment and supplies to perform designated duties in accordance with financial policies.
- Coordinated music and special vocals for worship services.
- Recruited volunteers for choirs and worship teams.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Developed programs for holidays and unique events.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Oversaw budget and programming for worship arts ministry and engaged outside services economically and responsibly.
- Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
Education
Bachelor's In Management & Administration - Business Management
University of Toledo
Toledo, OH07.2004
Bachelor Of Music - Vocal Music
Alabama State University
Montgomery, AL07.1988
Skills
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Cash Handling and Reconciliation
- Customer Inquiries
- Cash Register Operations
- Strategic Decision-Making
- Constructive Feedback
- Continuous Development
- Process Improvement Initiatives
- Delegation and Supervision
- Corrective Actions
- Merchandise Promotion and Display
- Flexible Work Schedule
- Team Goals
- Store Layouts
- Goal Attainment
- Customer Experience Enhancement
- Positive Reinforcement
- Customer Service and Assistance
- Staff Development
- Customer Transactions
- Retail Security
- General Housekeeping
- Retail Industry Experience
- Promotional Campaigns
- Administrative Documentation
- Loss Prevention Strategies
- Records Organization
- Team Management Understanding
- Administrative Duties
- Activities Management
- Customer Buying Habits
- Problem Anticipation and Resolution
- Needs Assessment
- Shelving
Timeline
Sales Floor Supervisor
Burlington
06.2021 - Current
Airbnb Super Host
Airbnb
04.2018 - Current
Music Director
First Church Of God, Etc.
07.1978 - 06.2018
Bachelor's In Management & Administration - Business Management
University of Toledo
Bachelor Of Music - Vocal Music
Alabama State University
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