Ronald L. Martin
O’Fallon,IL
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Experienced [Job Title] successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.
Overview
1
1
Certification
Work History
Independent Contractor
RLM LLC.
- Project Manager – Preference is to take on short-term contract roles, 1-6 months in length
- Infrastructure Project Latin America environment
- Manage multiple $150,000 + projects
- Enterprise hybrid cloud and AI strategy
- Cloud computing IT infrastructure
- Data encryption
- Office 365 implementation
- User identity and access management
- Collaborative management
- Security and compliance monitoring
Project Manager/Service Delivery Mgr.
IBM
- Data Blending
- Predictive Analytics
- Hybrid cloud technology solutions
- Drove projects to completion and helped influence change to improve IBM’s quality of service
- Managed multiple projects working with clients that consisted of an International Chemical Company in Latin America and Canada, a Major Financial/Banking Company in Atlanta Georgia, and a Fortune 500 Bank in North Carolina HQ
- Developed roadmaps and project plans supporting teams in remote locations
- Oversaw development resources assigned to projects
- Developed team, resource plans, and budgets
- Developed project plans to execute proof of concepts and pilots
- Identified, managed, and escalated project risks
- Drove projects through the software development life cycle, managing tasks and resource allocation for multiple projects and individuals; ensured compliance with the established SDLC/SMLC methodologies
- ERP Work closely with the business team and leaders to define process opportunities enabled by technology
- Defined and executed project governance and communication; prepared and presented project documents
- Maintained technical competency of assigned projects and handled day-to-day project-related discussions
- Worked cross-departmentally to communicate objectives and achieve the project goal
- Successfully delivered the project within the defined constraints of time quality, cost scope, and risk
- Developed an on-call rotation to handle major incidents
- Responsible for the success of every project assigned to support
- Put together a decision tree to help guide the managers when a SAM (Service Availability Manager) should be engaged (i.e., at a certain time mark, for specific applications, certain days of the month)
- Reviewed all high and critical changes and worked with the relevant technical subject matter experts to expedite and resolve issues quickly
- Defect Analysts and IPC analysts review trends and develop plans to improve processes and proactively eliminate defects
- Partnered with a Service Integration Leader to get resources to help you deliver on the improvement projects and process improvement initiatives
- Manager responsible for monitoring and updating hardware along with scheduling personnel for 2 Datacenters (Atlanta/Durham)
- Maintained and monitored SLAs at both sites
- Input on Project budgets calculating the cost of labor and materials
- Mentor onboarding staff
- Team Lead of PM Group
- System Development Lifecycle (SDLC) methodologies to manage assigned projects
- ServiceNow Platform Upgrades
Security Analyst
IBM
- Set up RSA tokens for the customer requesting remote setup for users
- ITAR/Export controlled PM experience -and Export Controlled Administration Regulations (EAR)
- Monitored RSA accounts to request and report audits using APM
- Provided and tracked change control requests and SLA ticket monitoring
- Reported to IT Security Director and provided technical guidance and expertise in the areas of secure application development, security architecture risk management, and assessment, security policies and standards, security architectures, and implementations
- Worked with BMC/Remedy for tracking internal tickets and reviewing SLA
- Performed PCI Data Security Standard (PCI DSSI standards check for security and document results for upper management if requested
- Incident Response Management Process Automation / Workflow Orchestration tools
- Big Data Analytics – Security Data Lake Design
- User Entity Behavior Analytics
- Manage, Threat, Detect, Response (MTDR)
- Mainframe 3270 support
System Administrator
SHELTER INSURANCE
- ERP BMC systems
- Vrealize Operations Manager (vROPs/vCOPS)
- Disaster Recovery
- Experience with scripting (VMware PowerCLI / Powershell)
- Cisco UCS Manager / Central management
- Technical documentation skill
LAN Mgr.
AESCULAP INC.
- Network Engineer
- Sys Admin 300 users
- Telephone support and install
Various Department Manager
Bank of America
- Cash Mgmt
- Sales, face-to-face with clients
- Lockbox process payments
- Wire Transfer Day-to-day operations of money transfer
- ACH creates and submits ACH payments
Education
MBA - General Studies
Fontbonne University
07-2003
Bachelor of Science -
Southern Illinois University, Edwardsville
Edwardsville, IL01-1980
Skills
- Records coordination
- Scheduling
- Material and equipment procurement
- Billing control
- Problem-solving abilities
- Multitasking
- Team Leadership
- Time management abilities
- Problem-solving aptitude
- Inventory Management
- Risk Management
- Project Management
- Troubleshoot service issues
- Set up devices
- Printer/Network support
Certification
- [Area of certification], HP, ibm, - [Timeframe]
Hardware support
COMPUTER UPGRADES
PRINTER DEPLOYMENT
SERVER DEPLOYMENT
HELP DESKNETWORK DEPLOYMENT
NETWORK DEPLOYMENT
Timeline
Independent Contractor
RLM LLC.
Project Manager/Service Delivery Mgr.
IBM
Security Analyst
IBM
System Administrator
SHELTER INSURANCE
LAN Mgr.
AESCULAP INC.
Various Department Manager
Bank of America
MBA - General Studies
Fontbonne University
Bachelor of Science -
Southern Illinois University, Edwardsville
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