Ronald Lorenzo
Ramah,New Mexico
Summary
Proven PCA Caregiver from Amazing Grace Home Health Care Agency, adept in Personal Hygiene Assistance and providing compassionate care. Enhanced patient wellbeing and safety, significantly reducing infection risks. Skilled in behavioral management and emotional support, ensuring high levels of patient satisfaction and comfort.
Overview
10
10
years of professional experience
Work History
PCA Caregiver
Amazing Grace Home Health Care Agency
Gallup, NM
04.2020 - 04.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Head Cashier
Lewis Trading Post
Ramah, NM
05.2014 - 12.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
Education
No Degree - Nursing Assistance
Career School of Houston
Houston10.2013
High School Diploma -
Pine Hill High School
Pinehill, NM05.1997
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Compassionate Care
- HIPAA Compliance
- Meal Preparation
- End of life care
Timeline
PCA Caregiver
Amazing Grace Home Health Care Agency
04.2020 - 04.2024
Head Cashier
Lewis Trading Post
05.2014 - 12.2018
No Degree - Nursing Assistance
Career School of Houston
High School Diploma -
Pine Hill High School