Ronald Lucht

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.

1980-1983

• Organized and maintained inventory to ensure accurate tracking and quick retrieval of items
• Operated forklifts and pallet jacks to safely transport heavy materials
• Inspected lumber and trim for quality and reported damaged products

1983-1987

• Assisted customers and processed transactions, including cash, credit and returns
• Provided excellent service, addressing customer needs and resolving issues promptly
• Promoted sales, promotions and discounts

1987-2007

• Reviewed blueprints and construction documents to estimate material requirements for lumber, windows, doors, and other building products
• Collaborated with contractors and builders to provide accurate project quotes and cost-effective solutions
• Processed special orders ensuring timely delivery and customer satisfaction
• Coordinated with suppliers to source and deliver speciality items, meeting tight project deadlines
• Built and nurtured long term relationships with contractors resulting in repeat business and increased sales revenue