Ronald Luciano Marinez
Lawrence,MA
Overview
7
7
years of professional experience
Work History
Reliability Test Engineer Career Experience
Apple
06.2025 - 11.2025
- Conducted reliability stress testing on Apple hardware prototypes using industry-standard equipment such as Drop Towers (DT-202, DT-205, SE), Instron machines, Ballbot, DAQ systems, Sit Cycling rigs, and IPX Water Chambers.
- Executed complex test procedures including temperature & humidity cycling, heat soak, environmental aging, guided rail impact, heavy set-down, and chemical sensitivity analysis.
- Utilized high-speed Phantom cameras, DSLR imaging, and Keyence microscopes for precise failure analysis and documentation.
- Collaborated with cross-functional hardware, mechanical, and reliability engineering teams to plan, execute, and iterate on high-priority test plans.
- Led the setup and execution of end-to-end user studies, helping define test specifications and collecting critical failure data used in development decisions.
- Authored clear and comprehensive documentation for newly developed test stations, data collection procedures, and test specifications.
- Organized and optimized lab layout and workflows to enhance safety, throughput, and team productivity.
- Maintained and operated strain gauges, load cells, accelerometers, and environmental chambers, ensuring calibration and accuracy for ongoing testing efforts.
- Proactively communicated risks, findings, and mitigation strategies during daily standups and syncs with engineering teams.
- Supported task delegation and coordinated deadlines with fellow technicians in a fast-paced, deadline-driven test lab environment.
Technical Expert
Apple
08.2024 - Current
- Strong interpersonal skill set resulting in maintaining a 100% customer satisfaction score.
- Consistently delivering high-quality repairs at a 100% same unit repair results, and troubleshooting while effectively managing time to assist as many customers as possible.
- Thrive in a team-focused environment, working closely with colleagues to improve processes and meet store objectives. Handle complex situations effectively by making informed decisions that resolve customer concerns, ensuring a seamless and efficient experience.
- Helped Onboarding and mentoring 4 new Genius Bar members, serving as a point of contact for guidance and support, ensuring seamless integration into the team.
Technical Specialist
Apple
02.2024 - 08.2024
- Consistently exceed store average results, achieving 75% above average in AppleCare and Trade-In. Lead the team in sales metrics by using strong interpersonal skills to provide complete repair and upgrade solutions, ensuring customers make informed decisions.
- Passionate about delivering exceptional service, reflected in high customer satisfaction scores and positive business performance. Leverage deep Apple product knowledge to provide tailored solutions, clear communication, and reliable technical support that enhances customer experiences.
- Ranked 2nd Most taken appointments at the Genius Bar as a Part Timer
Sales Specialist
Apple
08.2021 - 02.2022
- Focused on achieving and surpassing targets, the goal was to exceed store averages in performance metrics. I achieved this through collaborating with my peers to identify best practices. Above store average in Apple Care for iMac 69% on 71 Macs sold. 50% of Domestic iPhones were activated with AppleCare. Store’s intro’s trending up, Business Revenue: $4,221
- Demonstrated proficiency in Apple products and services, leveraging technical knowledge to enhance customer experiences.
IT Technical Support
Greater Lawrence Technical High School
02.2019 - 07.2021
- Repaired chrome books, troubleshot hardware and software issues.
- Supervised IT Help Desk along with Desktop Support.
- Optimized and updated computer software/hardware.
- Ran CAT 6 wire/ MC wire for access points, along with other devices.
Education
Bachelor of Science - Information Technology
University of Massachusetts Lowell
Lowell, MA05-2025
Information Technology Cyber Security
Middlesex Community College
Lowell, MAInformation Technology - Information Technology
Greater Lawrence Technical School
Andover, MA06.2020
Skills
- Bilingual in Spanish and English
- Certified OSHA 10-hour certified
- Fundamentals of Operating Systems
- Troubleshooting Skills for Hardware/Software
- Adobe Premiere
- Photoshop
- HTML
- CSS
- Hardware maintenance
- Teamwork
- Problem-solving
- Multitasking
- Reliability
Websites
Timeline
Reliability Test Engineer Career Experience
Apple
06.2025 - 11.2025
Technical Expert
Apple
08.2024 - Current
Technical Specialist
Apple
02.2024 - 08.2024
Sales Specialist
Apple
08.2021 - 02.2022
IT Technical Support
Greater Lawrence Technical High School
02.2019 - 07.2021
Bachelor of Science - Information Technology
University of Massachusetts Lowell
Information Technology Cyber Security
Middlesex Community College
Information Technology - Information Technology
Greater Lawrence Technical School