Ronald Magee
Southaven,MS
Summary
U.S. Navy veteran that has served as a Military Police Officer for 2+ years and parts organizations in the military, automotive, truck, agricultural, construction, and marine fields for over 30 years. I focus on serving my customers efficiently and accurately with attention to detail. I seek out opportunities to increase customer satisfaction, improve processes, and solving routine problems without oversight.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Parts Counterman
Principle Toyota of Hernando
Hernando, MS
05.2023 - 01.2024
- Assisted customers with parts selection, ordering and pricing.
- Operated point of sales and parts lookup computer systems.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered customer inquiries via telephone or email in a professional manner.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Commercial Parts Pro
Advance Auto Parts
Southaven, MS
06.2022 - 05.2023
- Provided technical support to customers with inquiries about parts and services.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Coordinated and executed daily parts deliveries to local businesses.
Engine Parts Sales
Engine Parts Warehouse - Memphis
Memphis, TN
09.2014 - 06.2022
- Operated point of sales and parts lookup computer systems.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Researched availability of special order items from various sources, such as catalogs or online databases.
- Packaged orders for shipping and prepared will call orders for pick up.
Installer Service Specialist
O'Reilly's Auto Parts
Olive Branch, MS
08.2013 - 09.2014
- Processed customer orders for automotive parts, supplies and tools.
- Operated point of sales and parts lookup computer systems.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Coordinated and executed daily parts deliveries to local businesses.
Assistant Store Manager, Parts Sales
Carquest Auto Parts Southaven/Olive Branch
Olive Branch, MS
03.2011 - 08.2013
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer questions and addressed problems and complaints in person and via phone.
General Manager
S & H Small Engines
Horn Lake, MS
05.2004 - 03.2011
- Advanced from repair technician to General Manager supervising up to 10 employees and facilitated the move of the business from 1 location to another.
- Analyzed business operations and sales displays and revised to maximize staff efficiency, inventory control, and sales effectiveness.
- Directed and coordinated activities involving the sales and financing of outdoor power equipment, equipment repair services, and repair parts sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Auto Parts Counterperson
Union Auto Parts
Memphis, TN
01.1993 - 05.2004
- Processed customer orders, including entering information into a computer system and providing invoices.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated cash register to process payments from customers for purchased items.
Education
Certificate of Completion - USN Military Police Officer Training
Naval Air Engineering Station
Lakehurst, NJ04-1988
Certificate of Completion - Leadership & Management Training
Naval Construction Training Center
Port Hueneme, CA11-1987
Certificate of Completion - Operation & Management of Military Parts Storeroom
USN Repair Parts Storeman School
Port Hueneme, CA11-1986
Certificate of Completion - Construction Mechanic "A" School
U.S. Navy Construction Battalion Training Center
Gulfport, MS01-1984
Certificate of Completion - U.S. Navy Recruit Basics
U.S. Navy Recruit Training
Orlando, FL10-1983
High School Diploma -
Ackerman High School
Ackerman, MS05-1983
Skills
- Price Quoting
- Safety Procedures
- Shipping and Receiving
- Stock Management
- Customer Service
- Delivery Coordination
- Returns Processing
- Catalog and Parts Familiarity
Affiliations
- Former Vice President and President of the Southaven Band Boosters
- Former VIP (Volunteers in Policing) with Southaven Police Department
- Current VIP (Volunteers in Partnership with the Sheriff) with the Desoto County Sheriff's Department
Certification
- Formerly ASE Certified Parts Professional
Timeline
Parts Counterman
Principle Toyota of Hernando
05.2023 - 01.2024
Commercial Parts Pro
Advance Auto Parts
06.2022 - 05.2023
Engine Parts Sales
Engine Parts Warehouse - Memphis
09.2014 - 06.2022
Installer Service Specialist
O'Reilly's Auto Parts
08.2013 - 09.2014
Assistant Store Manager, Parts Sales
Carquest Auto Parts Southaven/Olive Branch
03.2011 - 08.2013
General Manager
S & H Small Engines
05.2004 - 03.2011
Auto Parts Counterperson
Union Auto Parts
01.1993 - 05.2004
Certificate of Completion - USN Military Police Officer Training
Naval Air Engineering Station
Certificate of Completion - Leadership & Management Training
Naval Construction Training Center
Certificate of Completion - Operation & Management of Military Parts Storeroom
USN Repair Parts Storeman School
Certificate of Completion - Construction Mechanic "A" School
U.S. Navy Construction Battalion Training Center
Certificate of Completion - U.S. Navy Recruit Basics
U.S. Navy Recruit Training
High School Diploma -
Ackerman High School
- Formerly ASE Certified Parts Professional
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