Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
RONALD MANIMTIM

RONALD MANIMTIM

La Crescent,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable IT Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Workstation Specialist (Contractor)

Xylo Technologies (Mayo Clinic)
02.2023 - Current
  • Prepares Computers, Laptops, Printers and other peripherals for deployment
  • Check all computers and laptops if all accounted before arranging to the storage facility
  • Responsible from backing up profile data, reimaging, restoring and deploying the units to users
  • Troubleshoot application issues that may arise during deployment
  • Updating old machines to new machines deployed in Service Now for proper tagging
  • Updating the floor plan for easy tracking
  • Perform full erasure of data before disposing the old machines
  • Notifying the team for any updates for any issues may arise during deployment.

I.T Support Specialist L2 ATS (Advance Technical Support) Anthem

Wipro
05.2021 - 07.2022
  • Handles L2 Escalations and work independently
  • Inbound and Outbound Support
  • Chat, Email Support, written communication
  • Responds to escalated help desk issues
  • Troubleshoot and customize office 365 applications including word, excel, one note, skype for business, outlook, one drive, power point, and MS Team
  • Interacts with internal clients on all levels to resolve IT-related issues
  • Participate in projects and other duties as required and can do multitask.

I.T Site Support Team Lead (Intelenet)

Micro D International (MDI)
03.2018 - 10.2018
  • Hardware Inventory Management
  • Prepares monthly evaluation report
  • Works with project teams to help implement Internal projects
  • Responds to escalated help desk issues
  • Interacts with internal clients on all levels to resolve IT-related issues
  • Ensure that company assets are maintained responsibly
  • Facilitate team operations to ensure all deliverables are properly submitted and in accordance with SLA with external and internal clients
  • Provides directions, instructions and guidance to team members to improve both individual and team performance
  • Set up AD and Exchange Federation, Worked and managed Azure AD synchronization
  • Managed user account and user license through the office 365 admin Centre in the Microsoft cloud platform
  • Advanced skills to manage Office 365 using PowerShell
  • Provided support for administration of O365 issues utilizing Admin center
  • Review attendance and performance of the team
  • Manage and participate in projects and other duties as required.

I.T Infrastructure Support

Arriva Medical (Abbott)
08.2015 - 01.2018
  • Administering Local Network, WAN (Router and Network Services)
  • Logs incident issues using Service Now Ticketing System
  • Manage I.T Process and other Infrastructure locally
  • I.T Asset POC
  • Resolved tenancy technical issues and monitored Office 365 systems
  • Ensures all network connectivity and components are operational
  • Prioritize and escalate problems to responsible IT
  • Act as IT POC for all accounts
  • Monitoring Server Failed Jobs and escalate to Developer Team for further investigation (RCA)
  • Make sure all network connectivity (Dell Thin Client) are all operational and avoiding downtime issues
  • Member of SOX compliance team that facilitates standard templates as well as procedures in modifying AD membership of all department
  • Make sure that will pass compliance audit by reviewing terminated and new hire users
  • Lead Profile Migration (Old Profile to Persona Migration)
  • Maintain data integrity and ensures workstation security is in accordance with HIPAA (Health Insurance Portability and Accountability Act) standards and best practices
  • Audit all users regarding on their application and domain membership access base on the assign task per users and base on the company standard
  • VMware Server’s – Ensure that all virtual desktop, storage and desktop image is updated and ready for production
  • VMware Horizon- Ensure that all desktop production images are updated
  • Making sure that all configuration are functioning and align on the company standards
  • WDM (Wyse Device Manager) – Ensure that all Wyse terminals are functioning and have the latest update and configuration
  • Teradici PCOIP Manager – Ensure that all PCOIP base Wyse terminals are functioning and have the latest update and configuration
  • MS Exchange Server – Ensure that all required users have the standard Email functionality based on the company standard
  • Ensure that all users have the correct email access and email restriction per level
  • Active Directory – Ensure all Information are correctly manage
  • From Account creation, Termination, Security Groups & Distribution Groups.

Consultant IT Engineer / Asset Recovery / Network Engr./ IT Admin

Compare Asia Group (Startech Nova View Asia Corp.)
03.2014 - 06.2014
  • Administering Local Network (Router and Network services)
  • Logs Incident Issues
  • Provide L1, L2 and L3 support for all windows applications as well as hardware support
  • Provides technical assistance, installation, application troubleshooting and network to all accounts
  • Ensures all network connectivity and components are operational
  • Prioritize and escalate problems to responsible IT
  • Act as IT POC for all accounts
  • Performed Migration of Exchange On premises to O365
  • I.T Asset POC for Manila site
  • Provides updated inventory on all I.T equipment’s on site
  • Assist, search and recommend cheapest contractors that can provide services in my various projects etc
  • In preparation for office movement (office painting, broadband provider, truck and movers, electrical and network cablings, office tables and chairs)
  • Always looking for a better way to improve network setup and recommend cheap and refurbished machines to lessen cost for the company.

Consultant IT Business Analyst / Asset Recovery Team

United Health Group
- 12.2013
  • Administering HP Service Manager (HPSM)
  • Incident Management
  • Lifecycle Asset Management (LAM)
  • Asset Recovery Dashboard Monitoring and Escalations
  • Asset Research Tools
  • Asset Recovery Process Maps
  • Sending Initial Contact Email, Cisco Communicator (CUPC), Recommendation for Further Investigation (Corporate Security)
  • Provides updated inventory during weekly meeting
  • Responsible for logging all reported IT / Asset problems thru ticketing system HP Service Manager (HPSM).

I.T Support Specialist

Arvato Bertelsmann
01.2011 - 07.2013
  • Provide L1, L2 and L3 support for all windows applications as well as hardware support
  • Provides technical assistance, installation, application troubleshooting, testing, diagnostic and network to all accounts
  • Ensures all network connectivity and components are operational
  • Prioritize and escalate problems to responsible IT
  • Act as IT POC for all accounts
  • Worked as an Internal Helpdesk
  • I.T Asset POC for Arvato Manila site
  • Administering Active Directory for newly hired and resigned employees
  • Administering Local Servers
  • Administering Citrix Server
  • Provides updated inventory on all I.T equipment’s on site
  • Provides on call and onsite support if there’s an outage and join the bridge if needed
  • Responsible for logging all reported IT problems thru ticketing system Dell Kace (K1000)
  • Maintain our data and print servers
  • Enrol new hire through Biometrics and access badge.

I.T Staff

Teletech Customer Care Management Inc.
02.2009 - 08.2010
  • Provide L1, L2 and L3 support for all windows applications as well as hardware support
  • Provides technical assistance, installation, application troubleshooting, testing, diagnostic and network to all accounts
  • Ensures all network connectivity and components are operational
  • Prioritize and escalate problems to responsible IT Staff
  • Configuration of Cisco switches and Avaya soft and hard phones
  • Worked as an Internal Helpdesk
  • I.T Asset POC for Novaliches site
  • Integrated Azure AD with on premise AD
  • Administering Active Directory for newly hired and resigned employees
  • Provides updated inventory on all I.T equipments on site
  • Coordinate with clients and sales for quotations; follow up on pending issues, etc
  • Provides on call and on site support if there’s an outage and join the bridge if needed
  • Responsible for logging all reported IT problems thru ticketing system (Teletech Ticketing System)
  • Administering McAfee Orchestrator
  • Provides daily reports to our CIRT team if there’s a virus intrusion in Novaliches site
  • Maintain our data and print servers.

Systems Engineer

Zenshin Systems Corporation
06.2008 - 01.2009
  • Provide L1, L2 and L3 support for all windows applications as well as hardware support
  • Provides technical assistance, installation, application troubleshooting, testing of new products of Zyxel ,Vivotek and Neosyst, diagnostic and network to all clients
  • Ensures all network connectivity and components are operational
  • Prioritize and escalate problems to responsible Systems Engineer
  • Configuration and installation of IP and analog cameras, router, wireless lan
  • Coordinate with clients and sales for quotations; follow up on pending issues, etc
  • Provides on site support on IP and analog cameras
  • Provides on site demo of Zyxel ,Vivotek and Neosyst products for clients
  • Conduct product training on partners of Zenshin as service center nationwide.

I.T Support Staff

Manila Water Co.
07.2007 - 12.2007
  • Provide L1 and L2 support for all windows applications as well as hardware support
  • Provides technical assistance, installation, application troubleshooting, maintenance, testing, diagnostic, service and repair computers, terminals, printer and network to all users
  • Ensures all network connectivity and components are operational and Secured(Data Center’s Core Switch, Blade Center & T1 connections)
  • Worked as an Internal Helpdesk
  • Prioritize and escalate problems to responsible IT engineers
  • Responsible for logging all reported IT problems
  • Configuration and installation of Desktops (Dell Power Edge 830, 430, Optiflex 270, 280, 680, 320and 330) and Laptop (Dell Latitude, Compaq B1200 and ThinkPad Lenovo T43, T60 and T61)
  • Coordinate with vendors for quotations; follow up on orders, etc
  • Provides on site support on all branch of Manila Water
  • Inventory of all computers and in other branches
  • Leads Floor Mapping of main and other branches.

Site Technical Support

DIATECH Electronics
Misato Saitama Ken Japan
11.2005 - 02.2007
  • Provide L1, L2 and L3 support for all windows applications as well as hardware support
  • Provides technical assistance, installation, troubleshooting, maintenance, diagnostic and repair computers
  • Ensures all network connectivity and components are operational
  • Worked as an internal helpdesk
  • Prioritize and escalate problems to responsible IT engineers
  • Provide support to all employees on computer hardware, software, telephone & network connections, printers & faxes
  • Responsible for logging all reported IT problems.

Education

Bachelor of Science - Computer Engineering

AMA University, Philippines
03-2005

Associate of Science - Computer Installation And Repair Technology

AMA Computer Learning Center, Philippines
03-2001

Skills

  • Team Performance Improvement
  • Quality Assurance
  • Customer Relations
  • Technical Communication
  • Supply Management
  • Analytical Thinking
  • Interpersonal Skills
  • Problem-solving aptitude
  • Process Improvement
  • Attention to Detail
  • Team building
  • Multitasking
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Written Communication
  • Adaptability
  • Task Prioritization
  • Process Analysis
  • Idea Development and Brainstorming
  • Team Collaboration
  • Adaptability and Flexibility
  • Problem-Solving
  • Active Listening

Certification

  • CompTIA A+ Certified
  • ITIL ver. 3 Certification

Timeline

Workstation Specialist (Contractor) - Xylo Technologies (Mayo Clinic)
02.2023 - Current
I.T Support Specialist L2 ATS (Advance Technical Support) Anthem - Wipro
05.2021 - 07.2022
I.T Site Support Team Lead (Intelenet) - Micro D International (MDI)
03.2018 - 10.2018
I.T Infrastructure Support - Arriva Medical (Abbott)
08.2015 - 01.2018
Consultant IT Engineer / Asset Recovery / Network Engr./ IT Admin - Compare Asia Group (Startech Nova View Asia Corp.)
03.2014 - 06.2014
I.T Support Specialist - Arvato Bertelsmann
01.2011 - 07.2013
I.T Staff - Teletech Customer Care Management Inc.
02.2009 - 08.2010
Systems Engineer - Zenshin Systems Corporation
06.2008 - 01.2009
I.T Support Staff - Manila Water Co.
07.2007 - 12.2007
Site Technical Support - DIATECH Electronics
11.2005 - 02.2007
Consultant IT Business Analyst / Asset Recovery Team - United Health Group
- 12.2013
AMA University - Bachelor of Science, Computer Engineering
AMA Computer Learning Center - Associate of Science, Computer Installation And Repair Technology

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