Ronald Martel
Biddeford
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Parts Purchasing Manager
Gorham Sand & Gravel
Buxton
06.2017 - 07.2025
- Assisted in managing inventory levels for timely procurement of parts.
- Conducted market research to identify potential new suppliers and products.
- Processed purchase orders and maintained accurate records of transactions.
- Communicated with internal teams to understand parts requirements and specifications.
- Supported negotiations with suppliers to secure favorable terms and conditions.
- Monitored delivery schedules to ensure timely receipt of ordered parts.
- Monitored inventory levels and placed orders when necessary.
- Attended trade shows and conferences in order to develop contacts within the industry.
- Established relationships with vendors to negotiate the best prices for parts.
- Evaluated new products from suppliers and determined which are suitable for purchase.
- Investigated alternative suppliers for better pricing or improved quality.
- Coordinated with suppliers to ensure timely delivery of parts.
- Processed payments for goods received in accordance with payment terms.
- Developed and maintained a database of vendors for parts purchasing.
- Resolved any discrepancies related to pricing, quality or quantity of purchased items.
- Maintained accurate records regarding purchase orders, invoices and contracts.
- Ensured that all purchases comply with company regulations and standards.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Organized and prioritized projects.
- Located and vetted vendors, established good relationships and negotiated contracts.
Shelter Manager
American Red Cross
Portland
01.2003 - Current
- Managed daily shelter operations and logistics for displaced individuals.
- Coordinated volunteer activities and assigned tasks to ensure efficient service delivery.
- Oversaw intake processes for new residents, ensuring proper documentation and support.
- Developed and maintained shelter policies to promote safety and compliance standards.
- Facilitated communication between staff, volunteers, and residents during emergencies.
- Trained new staff on shelter procedures and emergency protocols effectively.
- Implemented inventory management systems for supplies and resources efficiently.
- Monitored resident needs and provided assistance through resource referrals as necessary.
- Established relationships with local government agencies to facilitate collaboration on homelessness initiatives.
- Supervised a team of volunteers while providing direction on daily tasks.
- Coordinated with local service providers to ensure access to necessary services for clients.
- Managed the intake process for new residents including conducting interviews, verifying eligibility criteria, and assigning beds accordingly.
- Cultivated relationships with key stakeholders such as landlords or employers who could offer resources or employment opportunities for clients.
- Assessed the needs of individuals seeking shelter services and provided assistance in obtaining housing, employment, medical care, and other resources.
- Ensured compliance with all applicable laws and regulations related to shelter operations.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
- Provided crisis intervention services when needed including de-escalation techniques and conflict resolution methods.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Education
High School Diploma -
Biddeford Adult Education
Biddeford, ME06-1993
Electricians Apprentice Certification - Electrical, Electronics And Communications Engineering
Biddeford Regional Vocational Center
Biddeford, ME06-1985
Skills
- Shelter operations
- Crisis intervention
- Resource management
- Volunteer coordination
- Inventory management
- Policy development
- Community engagement
- Team leadership
- Conflict resolution
- Problem solving
- Effective communication
- Basic first aid
- Facility maintenance
- Fundraising strategies
- Reliability
- Regulatory compliance
- Reporting and documenting
- Multitasking capacity
- Task delegation
- Problem-solving aptitude
- Preventive Maintenance
- Relationship building
Affiliations
- Candlepin Bowler
- American Red Cross Volunteer Manager (shelter, logistics, damage assessment etc.)
- Fundraiser (march of dimes, Barbara Bush children's hospital, Camp Postcard etc...)
Accomplishments
- American Red Cross challenge coin for outstanding service during Louisiana floods sheltering
- 2024 Touch-a-truck convoy for Camp Sunshine, first place fund raiser (13k)
Certification
- Adult & child First Aide
- Adult & child CPR
- OSHA 10 hour course
Languages
English
Professional
Timeline
Parts Purchasing Manager
Gorham Sand & Gravel
06.2017 - 07.2025
Shelter Manager
American Red Cross
01.2003 - Current
High School Diploma -
Biddeford Adult Education
Electricians Apprentice Certification - Electrical, Electronics And Communications Engineering
Biddeford Regional Vocational Center
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