Ron Mathews

• Recorded information, shortages and discrepancies to keep records current and accurate.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
• Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
• Utilized CRM to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

• Drove team revenue totals by bringing in top sales numbers.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Documented customer interactions using Salesforce to capture data in processing system
• Organized sales paperwork, presented proposals and finalized contracts

• Handled Incoming and Outgoing Sales Calls
• Handled Incoming Sales and Quote Requests
• Managed Customer Accounts and Supported Outside Salespeople
• Answered customers' questions regarding products, prices and availability.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Used CRM software to maintain detailed contact logs and account records.
• Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.

• Hiring, Separating, Onboarding Employees
• Progressive Discipline, Employee Counseling
• Employee Reviews and Training
• Storewide merchandising, Receiving and inventory controls
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning

• Hiring, Separating, Onboarding Employees
• Progressive Discipline, Employee Counseling
• Employee Reviews and Training
• Community Outreach, Emergency Management
• Public children's workshops
• First Aid Certified
• Forklift Certified
• WS Pesticide Dealer Certification (WSDA)
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Provided recommendations for process improvements and discontinuation of ineffective or outdated methods

• Provided Excellent Customer Service
• Managed Legal Requirements of Bail Bonds
• Held Surety Bonding License (WSIC)
• Worked with customers to understand needs and provide excellent service
• Maintained excellent attendance record, consistently arriving to work on time
• Successfully maintained clean, valid driver's license and access to reliable transportation
• Used coordination and planning skills to achieve results according to schedule
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

• Provided Excellent Customer Service
• Managed Legal Requirements of Real Estate Sales
• Held Realtor License (Washington State)
• Marketing and Sales of Homes
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Advised and informed prospective clients on current market activities and conditions.
• Wrote contracts to outline sales and purchases of properties.
• Compared recently sold area properties to determine competitive market prices.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
• Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.

⦁ Store Management-

• ⦁ Merchandising per specs, receiving and inventory controls
• ⦁ Managed purchasing, sales, marketing and customer account operations efficiently.
• ⦁ Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• ⦁ Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• ⦁ Assisted in recruiting, hiring and training of team members
• ⦁ Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• ⦁ Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• ⦁ Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities as key holder.
• ⦁ Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• ⦁ Provided weekly work schedules to employees to accommodate business demands and vacation requests
• ⦁ Department Management-
• ⦁ Trained and guided team members to maintain high productivity and performance metrics
• ⦁ Trained new employees on proper protocols for safety and customer service standards.
• ⦁ Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• ⦁ Established and optimized schedules to keep coverage and service in line with forecasted demands
• ⦁ Department Customer Service & Training -
• ⦁ Forklift certified (Maneuvered forklift safely in congested and confined areas) and trained team members
• ⦁ Trained on friendly and professional customer interactions
• ⦁ Maintained positive customer relationships by responding quickly to customer service inquiries