Ronald Maupin
Tampa
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Ulele Restaurant
09.2022 - Current
- Company Overview: Native American inspired cuisine in a casual atmosphere
- Expansive wine and spirit lists, fresh seafood and wet aged steaks
- Great team work/crew here
- Fast pace non stop service from open till close
- Love working here
- Native American inspired cuisine in a casual atmosphere
- Expansive wine and spirit lists, fresh seafood and wet aged steaks
- Great team work/crew here
- Fast pace non stop service from open till close
- Love working here
Bayhost/Server
Topgolf
03.2022 - 03.2023
- Company Overview: unique entertainment/ restaurant responsibilities like never before
- From walk in's/ private parties to platinum members
- I'm responsible for educating them not only on the game but the food and beverage options
- Unique entertainment/ restaurant responsibilities like never before
- From walk in's/ private parties to platinum members
- I'm responsible for educating them not only on the game but the food and beverage options
Server
Columbia Cafe
03.2021 - 08.2022
- Company Overview: Upscale casual Spanish restaurant known for its amazing history
Server
Simms Steakhouse
10.2019 - 02.2021
- Company Overview: Full service at a high end steakhouse
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
The Black Pearl of Dunedin
01.2010 - 09.2019
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
High school or equivalent -
Barron Collier High School
Naples, FLSkills
- Inventory Management
- Operations
- Problem-solving
- Payroll
- Scheduling
- Training
- Team Building
- Server
- Bartending
- Banquet Experience
- Profit & Loss
- Labor Cost Analysis
- Restaurant Management
- Culinary Experience
- Management
- Upselling
- Food Safety
- Guest Services
- Host/Hostess
- Excellent communication
- Reliability
- Multitasking Abilities
- High energy and stamina
Certification
- Tips
- Food Handler Certification
Relocation
- Riverview, FL
- Tampa, FL
- Brandon, FL
Timeline
Server
Ulele Restaurant
09.2022 - Current
Bayhost/Server
Topgolf
03.2022 - 03.2023
Server
Columbia Cafe
03.2021 - 08.2022
Server
Simms Steakhouse
10.2019 - 02.2021
Manager
The Black Pearl of Dunedin
01.2010 - 09.2019
High school or equivalent -
Barron Collier High School
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