Summary
Overview
Work History
Education
Skills
Certification
Contact
Education and Training
Quote
Work Preference
Timeline
5e
Ronald Milligan

Ronald Milligan

Manager
Martensdale,IA

Summary

Results-oriented Operations Manager with extensive experience, recognized for optimizing operational efficiency and elevating customer satisfaction. Proven expertise in logistics and transportation coordination, leading to significant improvements in service delivery and safety management. Accomplished in achieving substantial cost savings and enhancing productivity, underscoring a strong commitment to excellence. Key skills include supply chain coordination, inventory management, and regulatory compliance, driving team cohesion in dynamic environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Terminal Manager

Hub Group
DesMoines, IA
01.2024 - Current
  • Recruited and coached terminal staff to surpass customer satisfaction goals.
  • Researched potential new products and services for terminal operations.
  • Maintained accurate records of all incoming and outgoing shipments for proper documentation.
  • Collaborated with regional dispatch centers to coordinate dispatch of company transport drivers and common carriers to affect maximum efficiency and savings on deliveries.
  • Dispatched drivers and tracked on-time deliveries.
  • Managed daily operations of the terminal, including staff scheduling and inventory management.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Directed day-to-day warehouse activities and set long-term goals.
  • Consistently met company and department objectives within budget and time constraints.
  • Reviewed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
  • Ensured compliance with local, state, federal, and international laws governing maritime transportation.
  • Prepared inventory for shipment by attaching tags and labels.
  • Directed the unloading and loading of cargo from vessels and trucks according to established procedures.
  • Negotiated contracts with vendors for supplies needed at the terminal.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Reviewed invoices from vendors to ensure accuracy before payment was made.
  • Developed strategies to maximize production and reduce costs.
  • Conducted internal program reviews to assess compliance with regulatory requirements and company policies.
  • Supervised worker efficiency and rectified issues with performance.
  • Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Identified opportunities to reduce cost and improve productivity.
  • Resolved conflicts between customers or other stakeholders in an efficient manner.
  • Organized training programs for employees regarding safety protocols, customer service techniques.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

DFS Regional Manager

Forward Air
DesMoines, IA
01.2023 - 06.2024
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Terminal Manager

Forward Air
Grimes, IA
01.2022 - 06.2023
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Designed budgets for delivery departments and planned financial outlines.
  • Received orders from customers and prepared delivery documents.
  • Managed communication between customers and the organization.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Assisted in resolving customer complaints regarding delivery services.
  • Optimized profitability by recruiting, training and managing top talent to enhance sales delivery for products and carriers.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
  • Coached professional development opportunities for team members with career development plans.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Investigated causes of delays or missed deliveries quickly and effectively.
  • Developed team environment to support engagement and high performance.
  • Maintained positive relationships with clients to meet deadlines for service delivery.
  • Implemented and planned warehouse safety and security programs and activities.

Operations Manager

Linn Star Transfer
Des Moines, IA
02.2010 - 01.2022
  • Created detailed reports on the performance of individual departments within operations.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed scheduling, training and inventory control.
  • Delegated work to staff, setting priorities and goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Built strong operational teams to meet process and production demands.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Presented performance and productivity reports to supervisors.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Responded to information requests from superiors, providing specific documentation.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Provided coaching sessions for high-potential employees in order to maximize their effectiveness within the organization.
  • Gained market share in new sales performance through aggressive team training.
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Implemented customer feedback mechanisms to gather insights and improve service delivery.

Education

GED -

Fairfield High
06-1989

Skills

  • Safety Management
  • Retail Operations Management
  • Customer Engagement in Retail
  • Logistics and Transportation Coordination
  • Resource Allocation Strategy
  • Load planning
  • Warehouse safety
  • DOT regulations
  • Warehouse management
  • Staff supervision
  • Team supervision
  • FMCSA, EPA, and OSHA regulations compliance

Transportation planning

Staff training and development

Policy enforcement

Dispatching workers

Safe transportation

Teamwork and collaboration

Customer service

Certification

Possess Barker Lamar Certification and IDNR demanufacturing of appliances

Contact

Martensdale, IA 50160

Education and Training

other,Fairfield, CA

Quote

You miss 100% of the shots you never take.
Wayne Gretzky

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid time off401k match

Timeline

Terminal Manager

Hub Group
01.2024 - Current

DFS Regional Manager

Forward Air
01.2023 - 06.2024

Terminal Manager

Forward Air
01.2022 - 06.2023

Operations Manager

Linn Star Transfer
02.2010 - 01.2022

GED -

Fairfield High

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