Ronald Mills
Swedesboro,NJ
Summary
Motivated cybersecurity professional with hands-on experience in security governance, identity and access management (IAM), and incident response. Proven ability to support enterprise-scale environments through roles in network operations, IT support, and security. Certified in Security+, SC-300, SC-900, AZ-900, ITIL 4, and ISC2 CC, with a strong foundation in Active Directory, SailPoint, CyberArk, and PowerShell scripting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service & Incident Analyst
Global Payments
Moorestown, NJ
10.2024 - Current
- Monitored systems using SolarWinds, Tidal Workload Automation Scheduler, and Splunk to identify incidents impacting payment processing operations.
- Managed incidents using Everbridge and Jira, supporting incident response, documentation, and communication, and sharing regular updates with senior leadership, including C-level executives.
- Assisted in patching, application deployments, and service restarts using VMware vSphere/vCenter and mRemoteNG.
- Created PowerShell scripts to identify 1,200+ expired or disabled service accounts and set up email alerting.
Cybersecurity Intern – Security Governance / Identity and Access Management (IAM)
Horizon Blue Cross Blue Shield of New Jersey
Newark, NJ
06.2025 - 08.2025
- Designed and managed phishing simulation campaigns using Proofpoint to improve employee security awareness and reduce risk.
- Reviewed and fulfilled security-related ServiceNow requests to support PHI confidentiality and data integrity in compliance with SOC 2 and HIPAA requirements, including password complexity/rotation, DLP exceptions, email and proxy access, firewall rules, geographic restrictions, and VPN tunnels in adherence to corporate policies.
- Contributed to IAM-related tasks by assessing system access requests, verifying entitlements, fulfilling audit requests with user access lists and recertification reviews, and enforcing least privilege access control policies using tools like SailPoint and CyberArk.
Network Operations Center (NOC) Analyst Intern
Berkley Technology Services
Wilmington, DE
03.2024 - 08.2024
- Monitored network across development, test, and production environments using SolarWinds.
- Triaged alerts and service requests across technologies, including file transfers, backup services (Commvault/NetBackup), SQL databases, Cisco switches, routers, UPS, servers, VoIP, using tools like PuTTY, GoAnywhere, Tidal Enterprise Scheduler, Infoblox Grid IPAM, and VMware vSphere/vCenter to resolve tasks, escalating incidents, and notifying stakeholders of outages when necessary.
- Assisted with creating Unix/Linux (IBM AIX/HP-UX) accounts and restarting services as needed.
IT Support Analyst Intern
Berkley Technology Services
Wilmington, DE
09.2023 - 03.2024
- Troubleshot and resolved PC/laptop hardware and software issues through ServiceNow, effectively utilizing expertise in Windows OS, Office 365, Citrix Workspace, Atlassian suite (Jira, Confluence, BitBucket, Bamboo), Duo MFA, Cisco AnyConnect VPN, Delinea/Thycotic PAM, and Intune.
- Managed user lifecycle in Active Directory across 4 domains and 22,000+ identities (provisioning, resets, disablements).
- Deployed and imaged 500+ Dell/HP machines using SCCM/MECM for Windows 11 rollout.
Education
Bachelor of Science - Information Systems Management
Wilmington University
New Castle, DE05-2025
Skills
- Azure
- CyberArk
- Entra ID
- Data Loss Prevention (DLP)
- Governance, Risk, and Compliance (GRC)
- Identity and Access Management (IAM)
- Privileged Access Management (PAM)
- Proofpoint
- Role-Based Access Control (RBAC)
- SailPoint
- ServiceNow
- Incident management
- Information security
- Network monitoring
- Data analysis
- Root-cause analysis
- Vulnerability assessment
- Security compliance
- Identity governance
- User provisioning
- Identity lifecycle management
- Multi-factor authentication
- Risk assessment & mitigation
- Active Directory management
Certification
ISC2 Certified in Cybersecurity (CC), PeopleCert/Axelos ITIL 4 Foundation, CompTIA Security+, Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), Microsoft Certified: Azure Fundamentals (AZ-900)
Projects
Created a personal AD reporting project using ASP.NET Core 8, Postman, and MS SQL Server to display user attributes like last logon, expiration, and disabled statuses, inspired by tools like Netwrix Auditor, Quest Change Auditor, and ManageEngine AD Audit Plus.
Timeline
Cybersecurity Intern – Security Governance / Identity and Access Management (IAM)
Horizon Blue Cross Blue Shield of New Jersey
06.2025 - 08.2025
IT Service & Incident Analyst
Global Payments
10.2024 - Current
Network Operations Center (NOC) Analyst Intern
Berkley Technology Services
03.2024 - 08.2024
IT Support Analyst Intern
Berkley Technology Services
09.2023 - 03.2024
Bachelor of Science - Information Systems Management
Wilmington University
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