Ronald Mitanda Muyingo
Burlington,Massachusetts
Summary
Focused Office Coordinator with [Number] years of experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency. Experienced Office Manager and administration professional with [Number] years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Coordinator/IT Manager
Handson America Services
Billerica, Massachusetts
02.2024 - Current
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Scheduled appointments for staff members using Outlook calendar system.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Processed invoices and coded documents according to company procedure standards.
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Performed regular backups of critical systems using backup software tools.
- Provided technical support for users with complex IT issues.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Assisted with the installation of new applications on workstations and servers.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Monitored network performance to determine adjustments needed.
- Designed, configured and tested computer hardware and operating system software.
- Configured, monitored, maintained and troubleshot LAN and WAN networks.
- Installed, configured and tested end-user systems to ensure optimal performance.
- Provided technical support for users experiencing connectivity issues or other problems related to their workstations or laptops.
- Maintained records of all changes made on the network including hardware and software upgrades.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Replaced faulty or damaged network hardware components to improve performance.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Configured hardware devices and software settings to optimize network performance.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
IT Administrator
Uganda Air Cargo Corporation
Kampala, Uganda
08.2009 - 07.2023
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Monitored system performance to ensure optimal availability of services.
- Performed regular backups of critical systems using backup software tools.
- Provided technical support for users with complex IT issues.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Implemented new technologies to improve system reliability and efficiency.
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
- Assisted with the installation of new applications on workstations and servers.
- Performed periodic maintenance tasks such as disk defragmentation and virus scanning.
- Conducted research into emerging technologies in support of system development efforts.
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Performed data backups and disaster recovery operations.
- Monitored network performance to determine adjustments needed.
- Installed security software to protect networks.
- Designed, configured and tested computer hardware and operating system software.
- Identified and resolved website performance issues.
- Created and maintained user accounts in a secure environment.
- Performed regular backups of website files and databases.
- Responded to inquiries from customers regarding website features or services.
- Updated website content regularly according to established standards.
Education
Bachelor of Science - Computer Science
Makerere University
Uganda05-2008
Some College (No Degree) - Nursing Assistance
Handson America Community School
Billerica, MASome College (No Degree) - Certicate in Cyber Security
Some Schoo
UgandaSkills
- Inventory Auditing
- Correspondence Management
- Contract coordination
- Project Coordination
- Technical Support
- Scheduling expertise
- Office Administration
Languages
English
Professional
Certification
- cyber security
References
References available upon request.
Timeline
Office Coordinator/IT Manager
Handson America Services
02.2024 - Current
IT Administrator
Uganda Air Cargo Corporation
08.2009 - 07.2023
Bachelor of Science - Computer Science
Makerere University
Some College (No Degree) - Nursing Assistance
Handson America Community School
Some College (No Degree) - Certicate in Cyber Security
Some Schoo
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