Ronald Moore
Las Vegas
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager, talented in building teams and motivating personnel to new levels of performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Player Development
The STRAT Casino, Hotel and Tower
Las Vegas, NV
02.2024 - Current
- Developed and implemented player engagement strategies to enhance loyalty and retention.
- Collaborated with marketing team to create targeted campaigns for high-value players.
- Trained and mentored staff on best practices in customer service and player interaction.
- Established key performance indicators to measure success of player development initiatives.
- Oversaw budget allocation for player events, ensuring optimal resource utilization.
Player Development Manager
Angel of the Winds Casino and Resort
Arlington, WA
08.2023 - 02.2024
- Developed and implemented player engagement strategies to enhance customer retention.
- Mentored team members on best practices for guest interactions and service excellence.
- Analyzed player data to identify trends and optimize promotional offerings.
- Collaborated with marketing to design targeted campaigns for loyalty program enhancements.
- Evaluated program effectiveness, making strategic adjustments based on performance metrics.
Director of Marketing
Rain Rock Casino
Yreka, CA
01.2023 - 08.2023
- Planned and produced highly effective experiential marketing events.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
- Mentored marketing personnel on best practices and protocols to maximize productivity.
Player Club Manager
Quechan Casino
Winterhaven, CA
04.2022 - 06.2022
- Engaged guests in various gaming activities to enhance overall experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new team members on operational procedures and gaming systems.
- Collaborated with management to implement promotional events, increasing player engagement.
- Analyzed player feedback to refine service delivery and improve guest satisfaction levels.
Player Development Manager
Lucky Eagle Casino & Hotel
Rochester, WA
03.2020 - 12.2022
- Collaborated with marketing personnel to promote casino services and events.
- Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Responsible for the overall supervision of the Player Development function involving all areas of player tracking, player recruitment and retention, and maintenance of high-end customers while managing the team of Hosts.
Player Development Manager
Soboba Casino Resort
San Jacinto, CA
06.2015 - 01.2020
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Evaluated workers' performance to write performance reviews.
- Responsible for the overall supervision of the Player Development and Soboba Rewards Club function involving all areas of player tracking, player recruitment and retention, and maintenance of high-end customers while managing the team of Hosts.
- Improved club marketing strategies and researched ways to connect with community and increase revenue.
- Tracked department expenses and revenue to meet budget requirements.
Player Development Manager
Legends Casino and Hotel
Toppenish, WA
04.2014 - 06.2016
- Responsible for the overall Management of the guest Loyalty Program and Host team applicable Club Desks and staff. Worked closely with the Director of Casino Marketing & CRM team to establish new programs and initiatives.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Improved club marketing strategies and researched ways to connect with community and increase revenue.
- Tracked department expenses and revenue to meet budget requirements.
Education
Some College (No Degree) - Mass Communication
Southern University at New Orleans
New Orleans, LAHigh School Diploma -
John F Kennedy High School
New Orleans, LASkills
- Data Management
- People Skills
- Customer Service
- Team Building
- Marketing Strategy Development
- Competitive and Trend Analysis
- Player evaluation
- Staff development
Certification
- Leadership Essentials Training - 2021
- Lean Six Sigma Yellow Belt Certification-2021
Timeline
Director of Player Development
The STRAT Casino, Hotel and Tower
02.2024 - Current
Player Development Manager
Angel of the Winds Casino and Resort
08.2023 - 02.2024
Director of Marketing
Rain Rock Casino
01.2023 - 08.2023
Player Club Manager
Quechan Casino
04.2022 - 06.2022
Player Development Manager
Lucky Eagle Casino & Hotel
03.2020 - 12.2022
Player Development Manager
Soboba Casino Resort
06.2015 - 01.2020
Player Development Manager
Legends Casino and Hotel
04.2014 - 06.2016
Some College (No Degree) - Mass Communication
Southern University at New Orleans
High School Diploma -
John F Kennedy High School