Ronald Moran
Land O Lakes,FL
Summary
Dynamic IT and technical professional with a proven track record in developing and supporting innovative projects and solutions across diverse applications and technologies. Recognized by executive management for enhancing organizational effectiveness and driving efficiency, demonstrating exceptional leadership that aligns business processes with IT infrastructure to achieve cost savings and maintain strategic flexibility. Expertise in communications management, operations, technical planning, and project team direction ensures effective resolution of tasks and issues while optimizing project outcomes. Skilled in developing long-term strategic plans for hardware and software requirements, alongside overseeing risk and safety management to support sustainable growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager/Print Project
Senior Program Manager/Project
- Oversaw Treasury accounts hardware and project implementation, formulating a dynamic and innovative computing center growth plan to support the IRS consolidation program.
- Directed an annual initiative worth $10,000,000, consolidating 14 IRS processing centers into three mirror-imaged application sites.
- Coordinated the implementation of thirty hardware vendors and twenty-five software vendors, alongside a management and technical team, ensuring no downtime degradation.
- Developed procedures and guidelines for requirements gathering, change management, and release management.
- Integrated results into customer planning sessions, forming the basis for planned products and enhancements.
- Optimized Long Term Maintenance Computing Center operations by enhancing dispatch services, response times, and support services.
- Reduced customer downtime from 24 hours to six hours, increasing system availability from 92% to 98%, resulting in substantial savings exceeding $600,000 annually.
- Documented policies were incorporated into the IRS management and system support-planning document.
- Implemented hardware/software upgrades and recommended resolutions for significant complex issues.
- Led an $8,000,000 project to convert 14 IRS print sites from an IBM-maintained environment to Paradigm infrastructure.
- Successfully reorganized teams of managers and technicians, ensuring maximum project support and the highest level of customer satisfaction.
- Designed and developed training programs with clients, all hardware vendors, and subcontractors, including periodic technical skills updates.
- Developed an inventory system utilizing fourteen print sites, three maintenance depots, and a central inventory repository.
- Maximized parts availability and reduced inventory, providing optimal uptimes of 98% as required by client SLAs, reducing costs by over $500,000 annually.
Real Estate Agent
KW Tampa Properties
Tampa, FL
09.2015 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
- Determine clients’ needs and financials abilities to propose solutions that suit them.
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring a fair and honest dealing.
- Perform comparative market analysis to estimate properties’ value.
- Display and market real property to buyers.
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etcetera.).
- Manage property auctions or exchanges.
- Maintain and update listings of listed properties.
- Cooperate with appraisers, escrow companies, lenders, and home inspectors.
- Develop networks and cooperate with attorneys, mortgage lenders and contractors.
- Promote sales through advertisements, open houses, and listing services.
- Remain knowledgeable about real estate markets and best practices.
- Perform other duties as required.
Information Technical Specialist (Policy & Planning)
Internal Revenue Service (IRS)
Lanham/Seabrook, MD
09.2011 - 03.2018
- System Matter Expert (SME) in operating systems concepts, principles and methods which may exist in more than one IRS organization.
- Work involves an IRS-wide mission which develops and defines projects and acquires the resources to complete them.
- Operate as project leader whose authority and scope of responsibility crosses organizational and geographic lines.
- Develop guidelines that will be used by other specialists during projects, and which have an impact on broad agency goals.
- Lead major national level projects such as the application and adaptation of new and improved approaches to the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs, and the diagnosis and resolution of the most complex operating systems problems and issues.
- Projects deal with multi-year plans, new innovative technologies, or issues, and develop new policies or make significant changes to existing policies that have IRS-wide impact.
- Work to ensure the integration of IT programs and services; developing solutions to integration/interoperability issues; designing, developing, and managing IT operating systems that meet current and future business requirements, and apply or extend, enhance, or optimize the existing architecture; managing assigned projects; communicating complex technical requirements to non-technical personnel; and preparing and presenting briefings to senior management officials on complex/controversial issues.
- Lead major IRS-wide and IT operating systems projects from start to finish; evaluating the effectiveness of systems and services; and providing advice on and devising solutions to a wide range of IT operating systems issues.
- Specific assignments are inclusive work such as the following: Manage development and delivery of the annual release of Enterprise Architecture (EA) to the Treasury Department, develop policies, procedures, and strategies that ensure optimization and integration in the installation, configuration, and maintenance of systems and software that have IRS-wide project.
- Provide authoritative advice, as part of IRS-wide mission, to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security; and develop and implement agency guidelines.
- Evaluate the impact of new and proposed applications on the IRS-wide operating environment; and recommend changes to ensure the functionality and stability of the operating environment to enhance performance.
- May serve as a Contract Officer’s Technical Representative (COTR) ensuring obligations stated in IT contracts are completed and to advise top-level managers on acquisitions for complex equipment, supplies and/or services.
- Perform other duties as assigned.
Senior Technical Sales Manager / IT Field Services Manager / Project Manager
Paradigm Solutions Corporation
Rockville, MD
01.2009 - 01.2011
- Served in dual roles helping to achieve business expansion goals in addition to providing Operations, Service and Project Management support to clients.
- Implemented customer relationship management, increasing client reliance on company services as their provider of choice.
- Developed marketing materials that portrayed a clear, actionable message and supported management in negotiations, contract development, due diligence, and other alliance development needs.
- Continually managed the operations, service, and project expectations with team members throughout the United States.
- Created & optimized warehouse parts facilities in thirteen states to meet SLAs for major contract along with Central headquarters parts warehouse facility.
- Directed and managed project development from beginning to end.
- Provided program & project management to develop budgets, analyzing risk, managed resources, and scheduling throughout the projects.
- Maintained operational profit / loss responsibility for thirteen states, holding customer satisfaction at highest level while working within budget.
- Met and achieved all contract SLA requirement.
- Developed and distributed progress reports, proposals, documentation requirements, and presentations to upper echelon management and supporting staff.
- Pivotal point of contact with clients to assure satisfaction at highest level.
- Participated in long-term strategies and capacity planning meetings for future hardware and software requirements.
- Recommended new products for purchase after evaluation and testing.
- Identifying and closing new business and sales opportunities, as well as generating / qualifying leads for new business accounts.
- Serve as a single point of contact for problem resolution, providing service to end users and customers who are experiencing service issues and problems throughout the United States.
- Assist and support all installations, moves, relocations, migration, upgrades, and changes and manage the allocation of resources.
Education
Bachelor of Business Management - Chicago, IL
American International University
Chicago, ILSkills
- Technical Analysis
- Proposal Development
- Quality Assurance
- Network Architecture
- Budget Oversight
- Process Improvement
- Process Re-engineering
- Project Management
- Performance Optimization
- Training Documentation
- Relationship Management
- Systems Management
- Customer Relations
- Budget Management
- Preventive Maintenance
- Technology Oversight
- Emergent Technologies
- Infrastructure Management
- Business Strategy
- Due Diligence
- Data Analysis
Accomplishments
- Completed the [Project name] Project on time and $[Amount] under budget.
- Reduced department operating costs by [Number]% in [Number] months.
- Saved the company $[Amount] over [Number] years by implementing a successful productivity improvement plan.
- Improved customer satisfaction ratings by [Number]% by [Action taken].
- Supervised team of [Number] staff members.
Certification
- Certified Project Management Professional (PMP) #485201
- Realtor License/New Home CO-Broker (NHCB) #5L3334039
- Concealed Carry Permit
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Train Travel
- Documenting and sharing travel experiences
- Volunteer Travel
- Road Trips
- Participating in cultural exchange programs and homestays
Timeline
Real Estate Agent
KW Tampa Properties
09.2015 - Current
Information Technical Specialist (Policy & Planning)
Internal Revenue Service (IRS)
09.2011 - 03.2018
Senior Technical Sales Manager / IT Field Services Manager / Project Manager
Paradigm Solutions Corporation
01.2009 - 01.2011
Project Manager/Print Project
Senior Program Manager/Project
Bachelor of Business Management - Chicago, IL
American International University