Improved patient recovery rates by implementing personalized care plans and providing consistent support.
Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant clients
Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
Increased client satisfaction by tailoring support services to meet unique cultural, linguistic, or other specific requirements.
Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
Documented case management activity for accurate, reliable records.
Maintained client confidentiality and adhered to HIPAA guidelines.
Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
Planned appropriate treatment and discharge schedules to maximize success.
Provided counseling and support to clients with drug and alcohol abuse issues.
Developed individual treatment goals based on history and diagnosis.
Facilitated group and individual therapy in outpatient setting.
Coordinated referrals for addiction services based on individual client needs and preferences.
Peer Support Counselor
Bible Baptists Church
11.2014 - 08.2019
Enhanced client progress by conducting individual and group counseling sessions tailored to their unique needs.
Developed strong rapport with clients, fostering trust and open communication for improved outcomes.
Assisted in the design and implementation of peer support programs, increasing service accessibility for clients.
Provided crisis intervention services, maintaining a calm and supportive presence during difficult situations.
Maintained accurate and confidential records of client interactions, ensuring compliance with state and federal regulations.
Connected clients to appropriate community resources for additional support in areas such as housing, employment, and mental health services.
Evaluated the effectiveness of peer support interventions through regular follow-up assessments with clients and input from other team members.
Supported clients during transitions between different levels of care or living environments, reducing anxiety surrounding change.
Empowered clients by sharing personal experiences related to recovery and resilience while maintaining appropriate boundaries within professional relationships.
Assisted clients in developing self-care plans tailored to their individual strengths and needs, promoting overall wellness and wellbeing.
Provided outreach services to individuals experiencing homelessness or other barriers to treatment access, connecting them with available resources and support networks.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Delivery Driver
General Metals Mfg And Supply
03.2016 - 09.2016
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained strong relationships with clients through proactive communication and personalized service.
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Loaded truck and properly secured items to prevent damage for deliveries.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Filled out load paperwork and DOT-mandated log books.
Over the Road Truck Driver
Bunker Saw Mill
04.1998 - 05.2000
Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
Increased fuel efficiency through proper gear utilization and adherence to speed limits.
Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
Strengthened safety measures by conducting thorough pre-trip inspections and following all federal regulations while on the road.
Reduced cargo damage incidents through secure load placement and proper tie-down techniques.
Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
Supported business growth initiatives with reliable delivery services that fostered positive relationships between clients and management.
Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
Maintained daily, legible DOT log book and submitted corresponding documents.
Operated with safety and skill to avoid accidents and delays.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Maximized load safety by balancing, securing, and weighing products.
Verified contents of inventory loads against Bills of Lading.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Documented mileage, deliveries, pickups, customer issues and damages.
Completed preventive maintenance checks and basic repairs to vehicles.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Fastened chains, straps, covers, and binders to secure load during transit.
Removed and unloaded packages from flatbed trucks for customer deliveries, using extreme care to avoid damage to goods.
Company Owner/Operator
StarDust Construction
04.1993 - 09.1997
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Implemented effective financial management practices, improving cash flow and profitability.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Operated with safety and skill to avoid accidents and delays.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Trained new employees on proper protocols and customer service standards.
Education
GED -
Donald Bourne School
Trenton, NJ
Associate of Science - Substance Abuse Counselor
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
Recovery Support Specialist
Arizona Health Department
Phoenix, AZ
Skills
Mental Health Awareness
Recovery Planning
Substance Abuse Knowledge
Time Management
Relapse Prevention
Active Listening
Group Facilitation
Documentation Abilities
Client Relationship Building
Routine Maintenance
Repair Skills
Alcohol and Drug Counselor (ADC)
Goal Setting
Timeline
Recovery Support Specialist (certification Number
Arizona Department Of Corrections
08.2021 - 08.2023
Delivery Driver
General Metals Mfg And Supply
03.2016 - 09.2016
Peer Support Counselor
Bible Baptists Church
11.2014 - 08.2019
Over the Road Truck Driver
Bunker Saw Mill
04.1998 - 05.2000
Company Owner/Operator
StarDust Construction
04.1993 - 09.1997
GED -
Donald Bourne School
Associate of Science - Substance Abuse Counselor
Maricopa Community Colleges - Rio Salado Community College
Corrections Officer II at Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)Corrections Officer II at Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)