Ronald Munster
Farmingville,NY
Summary
Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
General Manager/NY Region
Vacasa
Ocean Beach, NY
04.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Director Of Maintenance
StayMarquis
Melville, NY
01.2019 - 01.2023
- Responsible for the overall operation of the maintenance department
- Hired and trained a team of maintenance coordinators and handyman to react to issues during the busy property rental season
- Work with the property management department to maintain properties with both immediate and long-term projects to enhance the overall value
- Develop policy and procedures to ensure improved workflow and communication within the department and the company
- Developed a network of third-party vendors/specialists to assist with the maintaining of properties.
Management
Refined Property Management
Farmingville, NY
01.2018 - 01.2023
- Responsible for the Property Management of homes throughout the Hamptons
- Working with a rental management company to serve has the renter's primary point during their stay and respond to any maintenance issues
- Perform check ins/outs of guests
- In addition, perform monthly house watching checks for homeowners under contract
- Perform other functions as needed.
Director of Operations
American Broadcast Employees Federal Credit Union
01.2010 - 12.2018
- Responsible for the Overall Operation of the Credit Union
- Supervise the operational staff which includes branches throughout the United States: Branch Operations, Branch Support
- Work with the Management team to create the credit unions policies and procedures and develop the business plan.
Vice President of Operations
Greater Metro Federal Credit Union
Long Island, NY
01.2008 - 12.2010
- Report directly to the President and attend all monthly Board meetings
- Responsible for the Overall Operation of the Credit Union
- Supervise the operational staff which includes: Branch Operations, IT, Member Service, Lending, Marketing, Compliance
- Work with the Management team develop the credit unions policies and procedures and develop the business plan.
Regional Branch Manager
GEICO Federal Credit Union
Woodbury, NY
01.2006 - 12.2008
- Responsible for the Long Island, Buffalo, and New Jersey Branches
- Responsibilities include: Branch Supervision, Marketing, Consumer Lending, Training, New Hire Presentations, Branch Sales and Service, and Branch Goals.
Branch Operations
Bethpage Federal Credit Union
Bethpage, NY
01.2004 - 12.2006
- Responsible for the Overall Branch Operation which with strong emphasis on Sales and Service
- Other responsibilities include Supervision, Balancing, ATM procedures, cash handling, Consumer Lending, Real estate lending, maintaining, and attaining branch goals, and training.
Operations Manager
NCPD Federal Credit Union
Mineola, NY
01.1989 - 12.2003
- Responsible for the overall operation of the credit union which included: Information Technology- supervised the credit unions IT dept
- Responsible for the XP Systems mainframe and the credit unions network, ATM network and credit union website
- Member services - Supervised the member service area which Included Tellers, IRA, Payroll, Checking, ACH, EFT, Sales and Service
- Management - supervised the operational employees
- Work with the CEO and the Board to develop policies and procedures for the credit union
- Acted as the liaison between the credit union and its vendors.
Data Processing Supervisor
Suffolk Federal Credit Union
Medford, NY
01.1985 - 12.1989
- Responsible for the overall operation of the credit unions IT Dept which included: IT Staff - Responsible for supervising the Staff of three
- Mainframe- Responsible for the performance and the timely processing of data
- Technology- Insured that the credit union was using the latest technology Network- Responsible for maintaining the credit unions network.
Education
Computer Science -
Grumman Data Systems Institute
01.1985
Nassau Community College
01.1984
Oceanside Senior High School
01.1983
Skills
- Operations management
- Property management
- Credit Union IT and Operations
- Management
Certification
- NYS Notary
Timeline
General Manager/NY Region
Vacasa
04.2023 - Current
Director Of Maintenance
StayMarquis
01.2019 - 01.2023
Management
Refined Property Management
01.2018 - 01.2023
Director of Operations
American Broadcast Employees Federal Credit Union
01.2010 - 12.2018
Vice President of Operations
Greater Metro Federal Credit Union
01.2008 - 12.2010
Regional Branch Manager
GEICO Federal Credit Union
01.2006 - 12.2008
Branch Operations
Bethpage Federal Credit Union
01.2004 - 12.2006
Operations Manager
NCPD Federal Credit Union
01.1989 - 12.2003
Data Processing Supervisor
Suffolk Federal Credit Union
01.1985 - 12.1989
Computer Science -
Grumman Data Systems Institute
Nassau Community College
Oceanside Senior High School
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